Assistant General Manager

SpringHill Suites / Residence Inn / New York Queens; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

SpringHill Suites / Residence Inn / New York Queens is seeking an Assistant General Manager with Food and Beverage experience to assist the General Manager and Department Managers in directing hotel operations and maintaining brand excellence across guest and employee metrics.

The ideal candidate is self-motivated with major brand and New York City experience and a positive, solution-based mindset. This role requires flexible scheduling including evenings, weekends, and holidays.

Qualifications

• Minimum 3 years of previous experience as a hotel Department Manager in a hotel with 200+ rooms required.
• Experience managing schedules, budgets, payroll, inventories, and coaching team members.
• F&B experience advantageous; NYC and major-brand experience preferred.

Responsibilities

• Ensure departments achieve or exceed guest service scores.
• Assist in preparing team member schedules within budgets.
• Inspect rooms regularly to maintain quality standards.
• Train operations in financial controls (cash, payables, inventories, receivables).
• Respond to guest reviews and inquiries across channels.
• Manage HR functions: recruiting, onboarding, evaluations, training, disciplinary actions.
• Collaborate with other departments for smooth operations.
• Lead daily Stand-Up meetings and report on guest scores and metrics.
• Develop and monitor department budgets and forecasts.
• Oversee vendor and personnel contracts and annual revenue budgets.

Skills

Verbal & written communication

Scheduling

Budgeting

Payroll

Coaching

PMS software

Accounting systems

Brand experience

New York City experience

Time management

Multitasking

Tools

PMS software

Accounting systems

Job description

We are currently searching for an Assistant General Manager.

The Assistant General Managerwith Food and Beverage experience reports to the General Manager and is responsible for helping to direct Department Managers and in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and New York City experience, and, most importantly, have a positive solution-based focus.

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

Expectations

• Ensure that departments achieve or exceed guests' service scores and expectations
• Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts
• Inspect rooms regularly with the team to ensure that quality standards are being maintained
• Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed
• Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area
• Respond to guest reviews and inquiries on all channels
• Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure operations are running smoothly in tandem with one another
• Participate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metrics
• Leading team meetings
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
• Oversee all vendor and personnel contracts throughout the hotel.
• Participate in the creation of annual revenue, expense, and capital budgets
• Assist in creating incentives for team members

Qualifications

• Minimum 3 years of previous experience as a hotel Department Manager in a hotel with 200+ rooms required
• Excellent skills in writing and verbal communications
• Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required
• Ability to operate hotel PMS and accounting systems
• Previous NYC and brand experience preferred
• Ability to multitask, prioritize, and manage time
• Highly motivated team player with strong initiative and desire for achievement, and the ability to motivate others
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all team members and guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for extended periods. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

*The anticipated compensation range for the position is $85K-$90K per year. The salary offered to a successful candidate will depend on several factors, including but not limited to years of experience in the job and the required industry, education, etc.