Assistant Front Office Manager

SpringHill Suites / Residence Inn / New York Queens; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health and dental benefits

Career development

Job summary

SpringHill Suites / Residence Inn / New York Queens is seeking an Assistant Front Office Manager with strong leadership to oversee guest services, front desk and concierge operations, ensuring exceptional guest experiences in a fast-paced hotel environment.

You will supervise daily check-in/out, resolve guest concerns promptly, train staff, review occupancy and feedback reports, coordinate with housekeeping/maintenance, and assist with events for groups and special occasions.

Qualifications

• Experience in hotel management with a strong background in guest services.
• Excellent communication and interpersonal skills.
• Proficient in FOSSE.
• Strong organizational and problem-solving abilities.
• Leadership skills with ability to motivate and train staff.
• Flexible to work night shifts and cover Night Manager Relief when needed.

Responsibilities

• Oversee daily operations of guest service team including front desk and concierge.
• Ensure smooth check-in/check-out and promptly resolve guest concerns.
• Maintain knowledge of hotel services, facilities, and room types.
• Coordinate with housekeeping and maintenance to keep rooms and public areas pristine.
• Train and develop guest service team to deliver exceptional service.
• Generate and review occupancy, guest feedback, and financial reports.
• Respond to guest inquiries and issues professionally.
• Assist with event planning and coordination for groups and special occasions.

Skills

Communication skills

Interpersonal skills

Leadership

Staff training

Organizational skills

Problem solving

Night shifts

Guest services experience

FOSSE

Job description

Position Overview:

We are seeking an Assistant Front Office Manager with strong leadership skills to join our team. If you have a passion for hospitality, a commitment to guest satisfaction, and the ability to lead a team effectively, we'd love to hear from you.

Key Responsibilities:

Assistant Front Office Manager:

• Oversee the daily operations of the guest service team, including front desk staff and concierge services.
• Ensure check-in and check-out procedures run smoothly, resolving guest concerns promptly and effectively.
• Maintain a strong understanding of the hotel's services, facilities, and room types.
• Coordinate with housekeeping and maintenance teams to ensure pristine rooms and public areas.
• Train and develop the guest service team to foster a culture of exceptional service and professionalism.
• Generate and review various reports, including occupancy reports, guest feedback, and financial reports.
• Respond to guest inquiries, requests, and issues with professionalism and courtesy.
• Assist with event planning and coordination for groups and special occasions.

Requirements:

• Previous experience in hotel management, with a strong background in guest services.
• Excellent communication and interpersonal skills.
• Proficiency in FOSSE.
• Strong organizational and problem-solving abilities.
• Leadership skills and the ability to motivate and train staff effectively.
• Flexibility to work night shifts and cover the role of Night Manager Relief when needed.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental benefits.
• Opportunities for career advancement and professional development.

If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, join our team and help create memorable experiences for our guests.

*The anticipated compensation for the position is $66,300 per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc.* *The compensation and benefits information is provided as of the date of this posting. The company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.*

Source: Hospitality Online