Asst Director of Services

Marriott's Ocean Pointe; West Palm Beach (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Relocation Assistance Available

Job summary

Marriott's Ocean Pointe is seeking an experienced housekeeping leader to assist in managing daily housekeeping operations across guest rooms, public spaces, and staff areas. The role focuses on guest and employee satisfaction while meeting the property budget and driving improvements.

Responsibilities include staffing, training, inspections, scheduling, and HR activities to ensure consistent service, policy adherence, and a positive work environment.

Qualifications

• High school diploma or GED required or a 2-year degree in related field.
• 2 years of housekeeping or related experience preferred.

Responsibilities

• Manage housekeeping operations and budgets to meet financial objectives.
• Review staffing levels and assign work to ensure guest service goals.
• Inspect guestrooms and public spaces and follow up with improvement plans.
• Train and develop room attendants, and handle HR activities as needed.
• Schedule employees to meet business demands and track attendance.
• Ensure compliance with policies, standards, and procedures and recognize performance.

Skills

Staff supervision

Budget management

Staff training

Guest service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

JOB SUMMARYAssists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.Relocation Assistance AvailableCANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in housekeeping or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESManaging Housekeeping Operations and BudgetsReviews staffing levels to ensure the guest service, operational needs and financial objectives are met.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Supervises an effective inspection program for all guestrooms and public space.Understands the impact of department-s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.Ensures all employees have proper supplies, equipment and uniforms.Communicates areas that need attention to staff and follows up to ensure understanding.Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.Conducting Human Resources ActivitiesUses all available on the job training tools to train new room attendants and provide follow-up training as necessary.Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.Schedule employees to business demands and for tracks employee time and attendance.Ensures employees understand expectations and parameters.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.Observes service behaviors of employees and provides feedback to individuals.Ensures employee recognition is taking place on all shifts.Solicits employee feedback, utilizes an -open door- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.Participates in employee progressive discipline procedures.Review employee satisfaction results.Participates in interviewing and hiring of team members with the appropriate skills.Ensuring Exceptional Customer ServiceSets a positive example for guest relations.Participates in the development and implementation of corrective action plans to improve guest satisfaction.Empowers employees to provide excellent customer service.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Responds to and handles guest problems and complaints.Strives to improve service performance.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.