Asst, Admin, Dispatch

Gategroup Holding; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term-disabil

Voluntary life, accident, and hospital

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit roles

Job summary

Gategroup Holding is seeking motivated individuals for a role in our unit operations. You will handle incoming calls, coordinate with staff and kitchen teams to keep outbound trolleys on schedule, and monitor flight times to arrange driver meetups for unload/load.

The position requires attention to detail, basic math, and strong English communication. Prior office experience is valued and a supportive team environment is offered.

Qualifications

• High School Diploma is required.
• Some Office Experience

Responsibilities

• Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule.
• Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading.
• Provides accurate and timely information to transportation supervisors / leads.
• Coordinates with Meal Planners regarding irregularities and changes.

Skills

English proficiency

Detail oriented

Basic math skills

Computer literacy

Operational decision making

Unimatic/FIDS knowledge

Motivation

Attendance

Education

High school diploma

Tools

Unimatic/FIDS

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Annual Hiring Range/Hourly Rate

• $25-$28.37

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

• Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule.
• Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading.
• Provides accurate and timely information to transportation supervisors / leads
• Coordinates with Meal Planners regarding irregularities and changes.

Qualifications

Education

• High School Diploma is required

Work Experience

• Some Office Experience

Technical Skills: (Certification, Licenses and Registration)

• Must be able to read, write, and speak English
• Must be detailed oriented and organized
• Must have very good basic math skills
• Some computer knowledge required
• Ability to make sound operational decisions in challenging situations
• Working knowledge of Unimatic/FIDS to gather information needed
• Highly motivated
• Good work attendance and work performance

Language / Communication Skills

• Proven ability to communicate in challenging / stressful situations
• Ability to deal with the public and internal staff
• Must be able to read, write, and speak English

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time / Part-time

Travel %: None

Exemption Classification: Non-Exempt

Internal Relationships: Unit employees

External Relationships: Public, customers, vendors

Work Environment / Requirements of the Job: Normal Office Environment

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Varies by unit: “GM”, “Mgr, Ops”, or “Dir, Ops”

Dotted Line Manager (Title, if applicable): n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports:

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job

• Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live ourValues of Excellence, Passion, Responsibility and Respect. To demonstrate theseValues, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other - creating a safe workplace environment is everyone’s responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 08/28/2026