Asst, Admin, Dispatch

gategroup; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid time off

401k matching

Life insurance

Medical, dental, vision plans

Disability insurance

Voluntary life insurance

Employee Assistance Program

Commuter benefits

Employee discounts

Free hot meals

Job summary

gategroup is seeking a motivated team member to coordinate inbound/outbound flight schedules and route planning to drivers. The role requires strong organization, attention to detail, and the ability to communicate effectively with staff and meal planners to handle irregularities.

Responsibilities include monitoring flight times, ensuring trolleys are on schedule, and providing timely updates to transportation supervisors.

Qualifications

• High School Diploma required.
• Some Office Experience.
• Must read, write, and speak English.
• Must be detail oriented and organized.
• Must have very good basic math skills.
• Some computer knowledge required.
• Ability to make sound operational decisions in challenging situations.
• Working knowledge of Unimatic/FIDS to gather information needed.
• Highly motivated.
• Good work attendance and work performance.

Responsibilities

• Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule.
• Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading.
• Provides accurate and timely information to transportation supervisors / leads.
• Coordinates with Meal Planners regarding irregularities and changes.

Skills

Reading & writing English

Basic math skills

Organizational skills

Detail oriented

Computer knowledge

Education

High School Diploma

Tools

Unimatic/FIDS

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. Position is responsible for coordinating inbound/outbound flight schedule and routing to drivers.

Annual Hiring Range/Hourly Rate: $25-$28.37

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

• Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule.
• Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading.
• Provides accurate and timely information to transportation supervisors / leads.
• Coordinates with Meal Planners regarding irregularities and changes.

Qualifications

• Education: High School Diploma is required
• Work Experience: Some Office Experience
• Technical Skills: (Certification, Licenses and Registration)
• Must be able to read, write, and speak English
• Must be detailed oriented and organized
• Must have very good basic math skills
• Some computer knowledge required
• Ability to make sound operational decisions in challenging situations
• Working knowledge of Unimatic/FIDS to gather information needed
• Highly motivated
• Good work attendance and work performance

Job Dimensions

• Geographic Responsibility: Unit
• Type of Employment: Full-time / Part-time
• Travel %: None
• Exemption Classification: Non-Exempt
• Internal Relationships: Unit employees
• External Relationships: Public, customers, vendors
• Work Environment / Requirements of the Job: Normal Office Environment
• Budget / Revenue Responsibility: (Local Currency)
• Organization Structure
• Direct Line Manager (Title): Varies by unit: “GM”, “Mgr, Ops”, or “Dir, Ops”
• Dotted Line Manager (Title, if applicable): n/a
• Number of Direct Reports: n/a
• Number of Dotted Line Reports: Estimated Total Size of Team: 2 gategroup

Competencies

• Thinking: Information Search and analysis & problem resolution skills
• Engaging: Understanding others, Team Leadership and Developing People
• Inspiring: Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving: Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Values

Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

Equal Opportunity

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 08/28/2026

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.