Associate Vice President, Customer Success

Somatus - Revolutionizing Kidney Care; Virginia (MN); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an AVP of Customer Success who will play a pivotal role in driving customer retention and revenue growth. This exciting position involves developing strategic plans to enhance client relationships and ensure the success of client portfolios. The ideal candidate will possess extensive experience in customer success within healthcare, showcasing a proven ability to drive renewals and business development. Join a forward-thinking company that emphasizes collaboration, innovation, and empowerment, and be part of a mission to improve the lives of those with chronic kidney disease.

Benefits

Subsidized Healthcare Coverage

Flexible Paid Time Off

Professional Development

Wellness Benefits

Community Engagement Opportunities

Qualifications

• 7-10 years of experience in Customer Success or business development.
• Strong track record of driving renewals and new business.
• Knowledge of healthcare laws and regulations.

Responsibilities

• Drive strategic growth and development within new and existing clients.
• Lead the strategy for revenue growth for each client.
• Curate strong working relationships with key executives.

Skills

Customer Success

Business Development

Healthcare Knowledge

Strategic Thinking

Financial Management

Communication Skills

Problem Solving

Education

Bachelor's Degree

MBA or Master's Degree

Job description

Overview

More Lives, Better Lived
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Flexible Paid Time Off (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

AVP, Customer Success will be responsible for customer retention, revenue growth & maintenance, and relationship growth to ensure the success of Somatus clients’ portfolios. AVP, Customer Success will develop and implement short and long-term strategies in support of internal and external goals and lead contracting, reporting, implementation, and service delivery efforts.

This position should reside in EST – MST time zones and can be remote.

Responsibilities

• Drive strategic growth and development within new and existing clients

• Lead the strategy for revenue growth for each client

• Identify and pursue opportunities to increase account revenue and contract expansion

• Develop a strategic account-level business plan, with projected revenue and steps required for success

• Drive customer satisfaction and client retention

• Identify customers’ needs and support the business development team to proactively identify solutions to customer issues

• Curate strong working relationships with key executives and operational leadership from customers and prospective organizations

• Maintain comprehensive knowledge of customer priorities and key business objectives

• Maintain relevant healthcare industry knowledge and market awareness

• Prepares and briefs internal leadership teams on overall account health

• Conduct formal periodic reviews with the client(s) to review performance; surface any opportunities and discuss new strategies

• Develop and present deliverables to clients in a timely manner

• Develops internal strategy for client presentations to present positive performance results.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Bachelors degree. MBA or other Master-level degree preferred.
• Seven (7) to ten (10) years of Customer Success or business development experience working with health plans, health systems, medical group practices or other healthcare organizations.
• Successful track record of driving renewals and new business development

Knowledge, Skills, and Abilities:

• Knowledge of healthcare laws, regulations, and standards
• Understanding of coding and reimbursement systems, risk management, and performance improvement
• Strong business acumen and financial management
• Ability to think strategically and analytically and solve problems
• Excellent verbal and written communications skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization, including executive and C-level
• Ability to connect with diverse constituents and stakeholders across cross-functional teams (leadership, marketing, account management, product and development, data and analytics, market operations, and clinical)
• Demonstrated self-starter and ability to work collaboratively in a team atmosphere
• Entrepreneurial spirit and ability to drive change that will stretch the organization and push the boundaries
• Comfortable with ambiguity and uncertainty
• The ability to adapt nimbly and lead others through complex situations in a fast-paced environment
• Risk-taker who seeks data and input from others

Travel Requirement:

• This position requires travel, approximately 25%+ of the time. Travel may be outside the local area and overnight.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.