Associate Underwriter

Assurant; Atlanta (GA); Remote; USD 24,562 - 39,302; Full time

Job summary

Assurant is looking for an Associate Underwriter to join the Flood department. This virtual position involves assisting insurance agents with questions and policy support. The ideal candidate will have at least 1 year of NFIP experience and a high school diploma or GED.

You will play a crucial role in maintaining agent relationships and receive personalized training to enhance your knowledge in the fast-growing Flood Insurance sector. This role offers a pay range of $17.83 - $28.53.

Qualifications

• 1 year of National Flood Insurance Program (NFIP) experience.
• Strong ability to handle inbound calls.
• Respond to inquiries regarding underwriting processes.

Responsibilities

• Answer inbound calls from insurance agents.
• Assist with policy changes and new business quoting.
• Provide direct policy support with a one-call resolution mindset.

Skills

Inbound call handling

Customer support

Policy support

Communication skills

Bilingual (a plus)

Education

High school diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Associate Underwriter

Assurant is the second largest "write your own" insurance company for the Flood Industry. Join our team of Flood Insurance professionals. The Associate Underwriter role is a virtual position and works on the Flood department’s front line. You will be an integral part of our team by helping retain relationships with our insurance agents. Your calm ability to answer questions and provide policy support to our partners keeps our policyholders protected. You will receive on the job training that includes personalized training plans and mentors. This specialized training will help round out your Flood knowledge in this fast‑growing and evolving segment of the insurance industry.

Key Responsibilities

• Answer inbound calls from our insurance agent partners
• Assist with policy changes, cancellations, and new business quoting
• Outbound communication to agents for follow‑up
• Provide direct policy support with a one‑call resolution mindset
• Instruct agents on system navigation and NFIP procedures
• Evaluate agent needs to answer questions and resolve issues
• Maintain key productivity metrics and service level agreements
• Record first notice of loss during storm season
• Understand the current NFIP Flood Insurance Manual and keep up with program rule changes

Hours for this position are 8:00 am to 5:00 pm MST, Monday through Friday, and could include overtime. Anyone with a minimum of 1 year or more of National Flood Insurance Program (NFIP) experience is encouraged to apply.

Basic Qualifications

• High school diploma or GED
• 1 year of National Flood Insurance Program (NFIP) experience
• Strong ability to handle inbound calls
• Respond to inquiries regarding underwriting processes and decisions, interpret policy forms and coverage limits, and premium details
• Use clear guidelines, an underwriting manual, and established authority levels
• Make independent decision within guidelines and procedures
• Manage basic and routine tasks
• Follow standardized procedures

Preferred Qualifications

• Handle multiple priorities in a fast‑paced high‑volume team‑based environment
• Exhibit a positive attitude through a friendly and outgoing phone voice
• Demonstrate excellent listening skills and verbal communication skills
• Proficient in data entry and using 10‑key
• Able to type 40 words per minute
• Experience with MS Outlook, Word, and Excel
• Bilingual a plus

Pay Range

This Job is a Grade 6. Pay Range: $17.83 - $28.53. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.