Associate Triage Analyst - Security Alerts & Reporting

Proofpoint; Colorado; On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach

Two paid Wellbeing Days

Two paid Volunteer Days per year

Work from Anywhere option

Job summary

Proofpoint is seeking an Associate Triage Analyst to support alert triage and operational checks for its PCMS customers. You will monitor events, escalate issues to clients, and assist with metrics and reporting from security platforms in a fast-paced environment.

The role emphasizes ISMS adherence, data handling, and collaboration across teams to improve monitoring and alerting for clients. A strong emphasis on customer service and data analysis is required.

Qualifications

• Experience analyzing data from within a large data set.
• Experience in customer service.
• Experience working on a team.
• Experience with Microsoft Excel, as well as the entire Microsoft Office Suite.

Responsibilities

• Assist with monitoring events for Proofpoint's PCMS customers.
• Escalate necessary events to clients via approved paths.
• Assist customers and internal teams with metrics and reporting from security platforms.
• Help improve monitoring and alerting for PCMS clients.

Skills

Data analysis

Customer service

Teamwork

Tools

Excel

Office Suite

Job description

Proofpoint is seeking an Associate Triage Analyst to support alert triage and operational checks for its PCMS customers. You will monitor events, escalate issues to clients, and assist with metrics and reporting from security platforms in a fast-paced environment.

The role emphasizes ISMS adherence, data handling, and collaboration across teams to improve monitoring and alerting for clients. A strong emphasis on customer service and data analysis is required.