Associate Triage Analyst: Cybersecurity Alerts & Reporting

Proofpoint; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Flexible work environment

Wellbeing Days

Job summary

Proofpoint's People Centric Managed Services (PCMS) is seeking an Associate Triage Analyst to support alert triage and operational checks for supported systems. The ATA will monitor events, escalate incidents to clients, and assist with reporting to both customers and internal teams while ensuring adherence to the ISMS.

The role emphasizes data-driven monitoring and strong collaboration across teams. Ideal candidates bring experience handling large data sets, customer service, teamwork, and

Qualifications

• Experience analyzing data from within a large data set.
• Experience in customer service.
• Experience working on a team.
• Experience with Microsoft Excel, as well as the entire Microsoft Office Suite.

Responsibilities

• Assist with monitoring events for Proofpoint's PCMS customers.
• Escalate all necessary events to clients via approved paths.
• Assist customers and internal teams with metrics and reporting from security platforms.
• Assist with improving monitoring and alerting for Proofpoint PCMS clients.

Skills

Data analysis

Customer service

Teamwork

Excel & Office

Tools

Microsoft Excel

Job description

Proofpoint's People Centric Managed Services (PCMS) is seeking an Associate Triage Analyst to support alert triage and operational checks for supported systems. The ATA will monitor events, escalate incidents to clients, and assist with reporting to both customers and internal teams while ensuring adherence to the ISMS.

The role emphasizes data-driven monitoring and strong collaboration across teams. Ideal candidates bring experience handling large data sets, customer service, teamwork, and