Cybersecurity Triage Associate - Operations Analyst

Proofpoint; Denver (CO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Wellness and community days

Job summary

Proofpoint is seeking an Associate Triage Analyst in Colorado to support alert triage and operational checks for PCMS customers. The role involves monitoring events, escalating incidents via approved paths, and supporting reporting for internal teams and customers.

You will work within Proofpoint’s ISMS framework and participate in information security training. The position offers a flexible work environment and opportunities to grow within a global cybersecurity leader.

Qualifications

• Experience analyzing data from within a large data set.
• Experience in customer service.
• Experience working on a team.
• Experience with Microsoft Excel, as well as the entire Microsoft Office Suite.

Responsibilities

• Assist with monitoring of events for Proofpoint's PCMS customers.
• Escalate all necessary events to clients via approved escalation paths.
• Assist customers and internal teams with metrics and reporting from the security platforms.
• Assist with the improvement of monitoring and alerting for Proofpoint PCMS clients.

Skills

Data analysis

Customer service

Teamwork

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Proofpoint is seeking an Associate Triage Analyst in Colorado to support alert triage and operational checks for PCMS customers. The role involves monitoring events, escalating incidents via approved paths, and supporting reporting for internal teams and customers.

You will work within Proofpoint’s ISMS framework and participate in information security training. The position offers a flexible work environment and opportunities to grow within a global cybersecurity leader.