Associate Triage Analyst

Proofpoint; New York (NY); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Flexible work environment

Wellbeing program

Volunteer days

Work from Anywhere option

Job summary

Proofpoint’s PCMS team is seeking an Associate Triage Analyst to support alert triage and operational checks for protected systems. You will monitor events for PCMS customers and escalate as needed, while assisting with reporting and metrics for clients and internal teams.

Adherence to ISO 27001 ISMS and ongoing security training are essential. The role emphasizes monitoring improvements and collaboration across teams to reduce data risk and operational costs.

Qualifications

• Experience analyzing data from large datasets.
• Experience in customer service.
• Experience working on a team.
• Experience with Microsoft Excel and the entire Microsoft Office Suite.

Responsibilities

• Monitor events for Proofpoint PCMS customers and assist with escalation.
• Escalate events to clients via approved paths.
• Assist with metrics and reporting from security platforms for internal teams and customers.
• Help improve monitoring and alerting for PCMS clients.

Skills

Data analysis

Customer service

Team collaboration

Tools

Microsoft Excel

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Role and the Team

Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost. The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.

Job Requirements

• Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.
• Responsible for escalating all necessary events to clients via approved escalation paths.
• Responsible for assisting customers and internal teams with metrics and reporting from the security platforms.
• Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.

Qualifications

• Experience analyzing data from within a large data set.
• Experience in customer service.
• Experience working on a team.
• Experience with Microsoft Excel, as well as the entire Microsoft Office Suite.

This posting is anticipated to remain open until November 30th, 2026

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to.

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

• SF Bay Area, New York City Metro Area: Base Pay Range: 23.56 - 32.42 USD
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 17.40 - 23.90 USD
• All other cities and states excluding those listed above: Base Pay Range: 17.40 - 23.90 USD