Associate Technology Systems Specialist

Sanford; Watertown (SD); On-site; USD 30,000 - 48,000; Full time

Job summary

Sanford Health in Watertown, SD is seeking a Customer Technology Support Specialist to deliver on-site device and software support across clinical and non-clinical areas. You will troubleshoot hardware and software, replace devices, and share best practices to boost productivity and satisfaction.

The role emphasizes empathetic, tech-savvy service to patients, families, team members, and other guests, requiring strong communication across generations and departments.

Qualifications

• Associate degree in computer-related field preferred.
• Valid driver's license required with a good driving record.
• On-site support across multiple departments and facilities.

Responsibilities

• Approach customers with knowledge, empathy, and happiness to provide an exceptional experience.
• Troubleshoot company-owned and personal devices; replace devices when necessary.
• Help customers with best practices and productivity tips; communicate across generations and departments.

Skills

Customer service

Communication

Tech-savviness

Problem solving

Education

Associate's degree in computer related field

Tools

PC hardware

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America's heartland.

Work Shift

Varies (United States of America)

Scheduled Weekly Hours

0

Compensation

Salary Range: $21.50 - $34.50

Union Position

No

Summary

Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem‑solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field.

Job Description

Approach customers with knowledge, empathy, tech‑savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on‑site support in multiple clinical and non‑clinical departments and facilities including patient rooms, emergency department, and other patient care areas.

Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.

Demonstrated ability to problem solve and communicate.

Must be knowledgeable in the latest mobile and end‑user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications

• Associate's degree in computer related field preferred.
• Valid Driver's License required. Must maintain a good driving record.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].