Associate Technology Consultant

Socket.dev; Palo Alto (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Share the fruit program

Stock options

Health insurance

Retirement plan

Career pathways

Wellness allowances

PTO + heritage day

Job summary

ServiceRocket, a Palo Alto-based global tech-enabled services company, is hiring for an entry-level software delivery role. You will work within the Service Delivery area, collaborating with solution architects to build features and custom implementations across the Atlassian ecosystem.

No professional experience required; a Bachelor's in IT or related field is preferred. You will write clean code and tests, learn our tools, and contribute to customer outcomes while growing with a supportive

Qualifications

• Bachelor's degree in Information Technology or similar.
• Customer-first mindset and strong problem-solving instincts.
• Genuine interest in growing skills in our tech stack, best practices, and codebase.
• Ability to write clean code and tests, and openness to feedback in code reviews and design discussions; good skills in Python and Bash.
• Good time-management as you follow through on commitments and aren’t afraid to ask for help or learn new tools.
• Clear, proactive communication with teammates and customers; documenting things for those who come after you.
• Collaborative attitude and respect for others; follow-through on commitments.

Responsibilities

• Build high-quality solutions focused on scoped deliverables and long-term maintainability.
• Collaborate with solution architects to understand scope and help build custom implementations.
• Deliver features and fixes that exceed customer expectations.
• Help improve delivery processes through retrospection and new ideas.
• Share learnings by pairing with and supporting teammates.

Skills

Python

Bash

Scripting

Problem solving

Communication

Education

Bachelor's degree in Information Technology or similar

Tools

Git

Job description

G'day! We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we've got your back.

Why is ServiceRocket the place for you

• A 20+ year tech services expert of many solutions and partnerships with industry giants.
• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
• Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
• We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024-2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

About the Service Delivery area

The Service Delivery area is responsible for providing consulting services to clients, delivering complete project solutions that achieve measurable business improvement through the company's products and services. The team defines and executes the approach for outsourced solutions, systems integration, and proprietary tooling - acting as the bridge between client needs and technical execution.

At ServiceRocket, this means working within a named account, Centers of Excellence (COE) model, where cross-functional delivery teams guide enterprise clients through complex technology transformations - primarily across the Atlassian ecosystem - from initial scoping through to successful outcomes.

What you'll be doing

• Build high-quality solutions with a focus on scoped project deliverables and long-term maintainability
• Work alongside solution architects to understand technical scope, then help build and iterate on custom implementations based on customer feedback
• Deliver features and fixes that go above and beyond our customers' expectations
• Help us continuously improve our delivery process through retrospection and fresh ideas
• Share what you learn by pairing with and supporting your teammates

What you'll bring to the table

• A Bachelor's degree in Information Technology or similar. No professional experience required, we're looking for curious grads ready to learn!
• A customer-first mindset and strong problem-solving instincts
• A genuine interest in growing your skills in our tech stack, best practices, and codebase, and contributing to real customer problems with guidance from your team
• The ability to write clean code and tests, and openness to feedback in code reviews and design discussions. Good skills to have a Python, Bash, strong scripting skills, etc.
• Good time-management instincts as you follow through on commitments and aren't afraid to ask for help or learn new tools
• Clear, proactive communication with teammates and customers, including flagging status updates and asking clarifying questions
• A collaborative attitude: you represent your team well, pair with others to learn, and like documenting things to help those who come after you
• Respect for others, follow-through on commitments, and openness to feedback

Your leaders

Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Billy, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!

Perks

• Share the fruit program: when we grow the tree, we share the fruit-when the company grows, we share the profit.
• Stock options: you have the opportunity to participate in the ownership of the company.
• Health insurance: we support you and your family-your well-being matters.
• Retirement plan/funds saving: we care about your future-we have diverse plans depending on your location.
• Career pathways program: you can grow horizontally, vertically, or any way you want.
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us