IT Technology Enablement Specialist

Rocket Software, Inc.; Bentonville (AR); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Unlimited vacation time

Health and wellness coverage

Life and disability coverage

401(k) and Roth Retirement Savings (em

Tuition Reimbursement and Certificate

Job summary

Rocket Software, Inc. is seeking an IT Technology Enablement Specialist to deliver senior-level support for the Executive Leadership Team and to optimise Microsoft 365 and other enterprise applications.

You will design training, create enablement content, and translate enterprise tools into practical, high-impact solutions across the organization. You will partner with IT, Security, and business teams to ensure standards are met, identify productivity opportunities with AI, and drive adoption of

Qualifications

• Significant experience in IT support or digital workplace enablement within an enterprise.
• Strong hands-on knowledge of Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Copilot).
• Experience designing and delivering training for enterprise tools.
• Extensive Windows and macOS support experience.
• Proven track record supporting executives in high-trust environments.
• Excellent written and verbal communication with discretion.
• Ability to work independently on complex projects with tight timelines.

Responsibilities

• Provide white-glove executive IT support and rapid issue resolution.
• Design and deliver training sessions and enablement content.
• Collaborate with Service Desk, Security, and Applications teams to improve services.
• Identify productivity improvements using AI and modern tooling.

Skills

Executive-level IT support

Microsoft 365 expertise

Training & enablement

Windows & macOS support

Executive leadership support

Excellent communication

Problem-solving oriented

Independent work ability

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365 suite

SharePoint

Outlook

Teams

OneDrive

Copilot

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: As an IT Technology Enablement Specialist in the End User Experience Team at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world-class service to Rocketeers, ensuring they can perform at the highest level. The IT Technology Enablement Specialist is a senior-level contributor who provides exceptional technology support to the Executive Leadership Team and promotes enterprise productivity by facilitating optimal use of Microsoft 365 and other enterprise applications. This position serves as a reliable technology partner to senior leadership, proactively addressing IT requirements and challenges, and effectively translating enterprise tools into strategic, efficient solutions. Additionally, it is responsible for designing and delivering comprehensive training sessions and support, enabling employees throughout the organisation to optimise their use of Microsoft 365 and other enterprise applications, thereby maximising Rocket’s investment in these applications. The role requires strong technical capability, excellent communication skills, discretion, and a passion for helping people work more effectively.

Essential Duties and Responsibilities

Executive Technology Support

Provide white‑glove, concierge‑level end‑to‑end IT support to the Executive Leadership Team, including rapid issue resolution and proactive assistance. Act as a trusted point of contact for executives, understanding their working styles, priorities, and technology needs. Troubleshoot and resolve complex issues across devices, collaboration tools, and productivity applications, escalating where required and owning issues through to resolution. Proactively identify opportunities to enhance their personal productivity through the application of AI, simplification, streamlining, or improving the executive technology experience. Provide, where needed, one‑to‑one coaching to the Executive Team and their assistants Maintain a high level of professionalism, discretion, and confidentiality at all times.

Enablement & Training

Design and deliver training sessions, lunch‑and‑learns, and practical guidance to help users get the most from Microsoft 365 and other enterprise applications. Translate features and capabilities into simple, real‑world use cases that improve personal productivity and collaboration. Develop reusable training materials, knowledge articles, tips, and best‑practice content that can be shared across the organisation. Partner with IT, Security, and Business teams to ensure training aligns with organisational standards and ways of working. Conduct training needs assessments and customise curricula for teams, roles, and business units. Monitor adoption trends and user feedback to continuously improve enablement activities.

Collaboration & Continuous Improvement

Work closely with Service Desk, Infrastructure, Security, and Application teams to ensure consistent, high‑quality service. Identify recurring issues or knowledge gaps and recommend improvements to tools, processes, or training. Contribute to the evolution of the digital workplace by sharing insights from executive and user interactions.

Required Qualifications

• Significant experience in an IT support, digital workplace, or technology enablement role within an enterprise environment.
• Strong hands‑on knowledge of Microsoft 365, particularly Outlook, Teams, OneDrive, SharePoint and Copilot.
• Demonstrable experience in identifying training needs and creating and delivering training to meet those needs.
• Extensive experience supporting Windows and macOS applications.
• Proven experience supporting senior leaders or executives in a high‑trust, high‑expectation environment.
• Excellent communication skills, with the ability to explain technology clearly to non‑technical audiences.
• Strong problem‑solving skills and a proactive, customer‑focused mindset.
• Ability to work independently with minimal supervision, with a proven track record of contributing to complex projects with aggressive timelines.

Preferred Qualifications

• Familiarity with executive collaboration patterns and personal productivity workflows.
• Experience working alongside security and compliance requirements in a regulated environment.
• Exposure to AI‑assisted productivity tools.
• Microsoft certifications, e.g., MCT, MS-900, Modern Desktop Administrator, etc.
• Experience with change management frameworks, e.g. ADKAR, Prosci, etc.
• Familiarity with Power Automate, SharePoint customization, or other advanced M365 tools.

Education

Degree preferred #LI-JC1 #LI-Remote . .

What Rocket Software can offer you in USA

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity.

All Rocketeers are expected to actively leverage AI‑powered tools and technologies, where appropriate, to enhance efficiency, improve decision‑making, and deliver greater impact in their roles.

Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [e-mail].

We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back‑end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code—it’s about people. We are passionate problem‑solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.