Associate, Business Development

Socket.dev; Palo Alto (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Health insurance

Retirement plan

Career pathways program

Generous monthly allowances

Generous PTO

Job summary

ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, is seeking a motivated Business Development Representative to support Account Executives, prospect new customers, and nurture existing ones. You will identify prospects via directories and events, educate on value, collaborate with Marketing, and help grow the sales funnel across time zones.

Ideal candidates have 1–2 years in sales support, a bachelor's degree, and strong communication; comfortable in a fast-paced,

Qualifications

• 1–2 years of customer-facing experience in sales support or sales operations.
• Excellent written and verbal communication skills; strong presentation abilities.
• Ability to multitask and stay organized in a fast-paced, global environment.

Responsibilities

• Identify and qualify prospective customers using business directories, industry events, and community engagement.
• Educate customers on the value proposition of our solutions.
• Collaborate with Marketing to develop and execute go-to-market strategies for services and product offerings.
• Participate in customer calls to understand needs and build relationships.

Skills

Customer facing

Communication

Presentation

Multitasking

Education

Bachelor's degree or equivalent

Job description

G'day!

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you

• A 20+ year tech services expert of many solutions and partnerships with industry giants.
• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
• Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
• We\'re recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

We are looking for a highly motivated and energetic Business Development Representative to join us as a key member of our Sales team. You will be an essential part of the business model focused on supporting our Account Executives, prospecting for new customers, and nurturing current customers.

What you’ll be doing

• Proactively identify and qualify prospective customers leveraging business directories, industry events, and community engagement. Collaborate with cross-functional teams, including Sales and Marketing teams, to deliver exceptional customer experiences
• Educate customers on the value proposition and benefits of our solutions
• Collaborate closely with our marketing team to develop and execute effective strategies to promote our services and product offerings
• Participate in customer calls to understand needs and build relationships
• Develop and execute targeted sales strategies in partnership with Account Executives to increase funnel conversion rates and generate high-quality leads
• Drive sales growth and account management within assigned territory
• Act as a subject-matter expert on all things ServiceRocket–products and services
• Reporting on activity through company-required platforms. At times, present updates to the Leadership team and company

What you’ll bring to the table

• Typically requires a minimum of 1-2 years of customer facing experience, specifically in sales support or sales operations
• Bachelor’s degree or equivalent experience; fresh graduates are encouraged to apply.
• Proven track record of delivering exceptional customer experiences
• Excellent written and verbal communication skills, including strong presentation abilities
• Strong multi-tasking and organizational abilities with meticulous attention to detail
• Ability to thrive in a fast-paced, global environment, collaborating effectively across cultures and time zones; able to leverage synchronous and asynchronous communication tools to ensure seamless connectivity to the global team
• Quick learner with a strong sense of ownership and resilience
• Self-motivated, results-oriented, and committed to exceeding expectations

Perks

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
• Stock options: you have the opportunity to participate in the ownership of the company.
• Health insurance: we support you and your family–your well-being matters.
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
• Career pathways program: you can grow horizontally, vertically, or any way you want.
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.