Associate Technical Training Analyst

MaineHealth; Brunswick (ME); On-site; USD 44,000 - 59,000; Full time

Job summary

MaineHealth seeks an Associate Technical Training Analyst to onboard new hires on the floor, deliver small-group refreshers, and coach on Epic registration and Patient Access workflows. This on-site role supports go-live readiness and works with leaders on competency checks to improve performance and patient experience.

As a frontline trainer embedded with Patient Access teams at Midcoast and Lincoln Hospital, you’ll focus on people development, coaching, and workflow improvements to ensure

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Certified in one or more application software certifications relevant to position.
• Experience in a healthcare setting with training and curriculum design preferred.

Responsibilities

• Onboard new hires on the floor and deliver small-group refreshers.
• Provide side-by-side coaching on Epic registration/scheduling and Patient Access workflows.
• Support go-live/upgrade readiness and partner with leaders on competency checks.
• Identify and close workflow gaps through observation, feedback and training.
• Promote performance, consistency and patient experience on the patient access teams.

Skills

Healthcare training

Curriculum design

Coaching on Epic

Education

Bachelor’s Degree or equivalent

Tools

Epic training

Job description

Associate Technical Training Analyst (on-site)

Midcoast and Lincoln Hospital

This is a frontline training and coachingposition embedded with Patient Access teams at Midcoast and Lincoln. The Associate Technical Analyst serves as an In Department Trainer, spending most of the time on the floor onboarding new hires, delivering small-group refreshers, and providing side-by-side coaching on Epic registration/scheduling and standard Patient Access workflows. The role supports go-live/upgrade readiness, partners with leaders on competency checks, and helps close workflow gaps through observation, feedback, and training.

Note:This is notan IT analyst/build role. It’s a people-facing training role focused on performance, consistency, and patient experience.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: Bachelor’s Degree or equivalent work experience required.
• License/Certifications: Certified in one or more application or other software certification/experience relevant to position required.
• Experience: Experience in a healthcare setting with experience in training and curriculum design preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $31.79to $43.02 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.