Associate Technical Support Engineer - Core

iCIMS, Inc.; Holmdel Township (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

401(k)

Dependent care

Short/long-term disability

Life and AD&D insurance

Parental leave

Mindfulness resources

Open vacation policy

Sick days

Paid holidays

Quiet hours

Tuition reimbursement

Job summary

ICIMS, Inc. in Holmdel, NJ seeks an Associate Technical Support (TSE) to join our 24x7 Customer Support team. You will resolve customer issues, use remote desktop tools, and document cases in Salesforce while learning ICIMS platform and related products. This role offers training, growth opportunities, and a competitive base salary with benefits.

You will interact across channels, maintain customer relationships, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• 1+ years of work experience in a customer service role.
• Flexibility in work schedule, including nights and weekends.
• Good understanding of Windows/Mac OS and components.
• Strong customer relations skills (verbal and written).
• Ability to demonstrative consultative and controlled interactions with customers.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Address and resolve customer concerns promptly with a positive demeanor.
• Interact with customers through phone, chat, and email to resolve issues.
• Tackle issues using remote desktop software.
• Document events and interactions in Salesforce by creating, tracking, and closing cases.
• Learn ICIMS platform and ancillary products and provide accurate information to customers.

Skills

Customer service

Windows OS

Mac OS

Verbal communication

Written communication

Multi-tasking

Consultative interactions

Education

BA/BS or equivalent in Technology

Tools

CRM (Salesforce)

HRIS

ATS

Job description

Job Overview

As an Associate Technical Support (TSE), you will have the extraordinary opportunity to combine creative problem-solving, provide an extraordinary customer experience, and apply technical skills in one role! As a member of our 24x7 Customer Support team, you will provide a service experience second to none as you help our customers address their problems head‑on and crush any technical obstacles in their path. You will be supported by our internal best‑in‑class team, receiving ample training and development opportunities to help get you up and running and ready for primetime.

About Us

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end‑to‑end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise‑grade hiring technology, AI‑powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities

• Address and resolve customer concerns and problems promptly and with a positive demeanor.
• Interact with customers through various channels, including phone, chat, and email, to establish and resolve concerns and issues.
• Tackle customer issues using remote desktop software.
• Document all events and interactions in Salesforce by creating, tracking, and closing cases when issues are resolved.
• Learn iCIMS’ platform and ancillary products and provide accurate information about them to our customers.

Qualifications

• 1+ years of work experience in a customer service role.
• Ability to be flexible in work schedule, including nights and weekends.
• Good solid understanding of Windows/Mac OS and its components.
• Strong customer relations skills and social skills (verbal and written).
• Ability to demonstrative consultative and controlled interactions with customers.
• Ability to multi‑tasking in a fast‑paced work environment.

Preferred

• BA/BS, AA, or equivalent in Technology and/or related fields.
• Strong understanding of web‑browser‑based technologies.
• Experience with HRIS, CRM, and/or ATS.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [e-mail].

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is 50,000 - 55,000 USD annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long‑term disability, life and AD&D insurance,bonding and parental leave,mindfulness resources,an open vacation policy, sick days, paid holidays,quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure.Learn more here: https://careers.icims.com/benefits