Associate Technical Support Engineer

CompuGroup Medical; Owings Mills (MD); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with employer matching

Personal Time Off

Job summary

CompuGroup Medical is seeking an Associate Technical Support Engineer to assist customers with CGM proprietary products and provide timely, accurate technical support.

You will respond to inquiries, monitor programs, and collaborate with QA & Development to improve products, while managing multiple cases in a fast-paced, hybrid work setting.

Qualifications

• Associates Degree or 2 years Call Center/Customer Support experience.
• Ability to pay attention to detail and to work independently.
• Must have the ability to handle confidential information.
• Excellent organizational and prioritization skills.
• Strong interpersonal and communication skills verbally and written.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work efficiently.

Responsibilities

• Support customers using CGM proprietary products by answering calls for technical support.
• Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
• Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
• Manage multiple open cases and provide timely updates to internal and external customers.

Skills

Attention to detail

Independent work

Confidentiality

Organizational skills

Interpersonal communication

Fast-paced environment

Multi-tasking

Education

Associates Degree

Call Center experience

Job description

Create the future of e-health together with us by becoming an Associate Technical Support Engineer

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Support customers using CGM proprietary products by answering calls for technical support.
• Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
• Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
• Manage multiple open cases and provide timely updates to internal and external customers.

Your Qualification:

• Associates Degree or 2 years Call Center/Customer Support experience.
• Must have the ability to pay attention to detail and to work independently.
• Must have the ability to handle confidential information.
• Excellent organizational and prioritization skills.
• Strong interpersonal and communication skills verbally and written.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work efficiently.

What you can expect from us:

• Purpose : Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities : We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security : We offer a secure workplace in a crisis-proof market.
• All-round benefits package : Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment : Modern workplaces, flexible working hours, hybrid work options and much more.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.