Software Support Specialist I

CompuGroup Medical; Nebraska; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with employer matching

Hybrid work options

Paid time off

Job summary

CompuGroup Medical seeks a Software Support Specialist I to respond to customer requests, troubleshoot issues, and document interactions. You will work with CGM software products, create knowledge base articles, and ensure timely, high-quality service across phone, chat, and email.

We value a background in customer service, familiarity with EHR systems, and the ability to research solutions quickly in a fast-paced, hybrid workplace that emphasizes patient outcomes and innovation.

Qualifications

• 1 year minimum customer service experience.
• Knowledge of Electronic Health Records (EHR) systems and medical terminology.
• Experience providing hands-on technical support.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.
• Ability to troubleshoot using Windows tools and resources.
• Ability to research using the internet and manuals.

Responsibilities

• Respond to customer requests for assistance in a timely manner per SLA.
• Interact professionally with customers and leadership; maintain courtesy and respect.
• Consult with customers via phone, chat, and email; document interactions clearly.
• Create knowledge base articles for posting on the customer support site.
• Analyze, troubleshoot, run scripts, and resolve software-related issues.
• Learn core task set for CGM software and pass applicable exams.
• Document customer tickets in the CRM system clearly and follow established processes.

Skills

Customer service

EHR knowledge

Medical terminology

Windows troubleshooting

Multi-tasking

Tools

CRM software

Job description

Create the future of e-health together with us by becoming a Software Support Specialist I

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

• Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

• Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

• Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

• Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

• Learns core task set for all features of assigned CGM software products and passes applicable exams.

• Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

• Must be available between the hours of 7AM - 7PM CST Monday through Friday

• Minimum of 1 year customer service experience.

• Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support

• Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

• Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

• Purpose : Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

• Equal Opportunity Employer : At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

• Career Opportunities : We are offering a variety of internal career opportunities and numerous long-term perspectives.

• Security : We offer a secure workplace in a crisis-proof market.

• All-round benefits package : Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

• Work environment : Modern workplaces, flexible working hours, hybrid work options and much more.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.