Associate Technical Project Manager

Epiq Systems, Inc.; Overland Park (KS); Remote; USD 80,000 - 100,000; Full time

Job summary

Epiq Systems, Inc. seeks an experienced Client Services Project Manager to oversee the full lifecycle of client-facing projects, ensuring alignment with client objectives and internal standards.

You will coordinate cross-functional teams and act as the primary liaison for client relationships, driving operational excellence and on-time delivery. The role emphasizes leadership of Project Managers, coaching, performance feedback, and ongoing process improvements, with a focus on accurate

Qualifications

• 5+ years of project management experience across complex, client-facing projects.
• Experience managing multiple projects and client relationships concurrently.
• Proficiency with Microsoft Office and PM platforms.

Responsibilities

• Lead projects from initiation to delivery aligning with client objectives.
• Serve as primary liaison for client engagements and manage expectations.
• Provide supervision, coaching, and performance feedback to Project Managers.
• Identify and implement process improvements to enhance service quality.
• Oversee project forecasting, budgets, and reporting.

Skills

Project management

Client relationship management

Team leadership

Process improvement

Education

Bachelor's degree in legal studies

Bachelor's degree in Business Administration

Tools

Microsoft Office

Project management platforms

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Job Summary:The Client Services Project Manager (PM) manages the full lifecycle of client-facing projects, ensuring alignment with client objectives, internal standards, and resource constraints. The PM serves as the primary liaison for all client relationships, manages assigned projects with support from senior leadership, where needed, and drives operational excellence through cross-functional collaboration and continuous improvement initiatives.Essential Job ResponsibilitiesProject Leadership:Manages projects from initiation through delivery by aligning with client objectives, internal standards, and resource plans, while translating client or court requirements into actionable solutions.Client Engagement:Serves as a trusted liaison for client engagements, managing expectations, resolving issues, and supporting long-term success.Participate in consultative discussions and coordinate cross-functional support to ensure project alignment and integrated service delivery.Team Management:Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.Process Improvement:Supports root cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events that impact operations, service quality, or client obligations.Contributes to refining standard operating procedures and best practices across all process improvement areas.Financial Oversight:Manage project forecasting, budgets, billing, and reporting using Epiq-approved platforms, while ensuring fiscal responsibility and supporting business reviews through client health reports and status updates.Demonstrates adaptability to internal and external systems, leveraging project management technologies to streamline workflows and support project goals.Required Qualifications & Characteristics5+ years project management experience total.For External Candidates - At least 2+ years of legal admin, paralegal, settlement experience preferred.Bachelor’s degree in legal studies, Business Administration, or a related field (or equivalent experience.)Demonstrated success managing multiple complex projects and client relationships concurrently.Proficiency in Microsoft Office and project management platforms.Experience mentoring or managing team members.Familiarity with data workflows and document review processes.The Compensation range for this role is $80,000 -$100,000 USD annually and may be eligible for an annual bonus.#Remote#LI-TP1#1100 Epiq eDiscovery Solutions, Inc.Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Epiq Leadership CompassBuilds Talented TeamsBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.Focus on employee engagementBuild a strong talent pipelineFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.