Associate Client Services Manager

Epiq Systems, Inc.; Overland Park (KS); Remote; USD 115,000 - 130,000; Full time

Job summary

Epiq Systems, Inc. is seeking an Associate Client Services Manager to lead a client‑dedicated team of PMs and Analysts, coordinating project execution and ensuring service quality across the client portfolio.

You will partner with the Client Services Manager and Senior Project Manager to maintain account strategy, service standards, and client relationships, while guiding delivery and process improvements in a fast‑paced environment.

Qualifications

• 3–5+ years of eDiscovery experience in a law firm, corporate legal dept, or provider.
• Proven ability to lead and mentor project management or technical teams.
• Strong multitasking, prioritization, and client‑facing skills.

Responsibilities

• Lead and coach a client‑dedicated sub‑team of PMs and Tech Analysts.
• Coordinate project execution, resources, schedules, risks, and delivery.
• Maintain client satisfaction through proactive communication and reporting.
• Escalate risks and issues with recommended next steps promptly.
• Support onboarding, training, and performance development of the team.

Skills

eDiscovery

Project management

Leadership

Client relations

Communication

Risk assessment

Education

Bachelor's degree (BA/BS)

JD or MBA (optional)

Relativity certification (optional)

Tools

Relativity

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Associate Client Services ManagerJob Description Details:The Associate Client Services Manager functions as a key operational leader supporting the Client Services Manager in the successful management of an assigned client relationship. This role leads a client-dedicated sub-team of Project Managers and Technical Analysts and works closely with the Client Services Manager and Senior Project Manager to coordinate project execution, maintain service quality, and support client satisfaction. Successful candidates must have strong team leadership, project management, and electronic discovery experience, with the ability to manage multiple priorities, coordinate cross-functional resources, and deliver consistently high-quality service in a fast-paced environment.Principal Job Responsibilities:Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.Report to and partner closely with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities.Collaborate with the Senior Project Manager to coordinate project assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio.Provide day-to-day operational oversight of assigned matters and ensure the sub-team delivers work accurately, efficiently, and in accordance with client expectations and established procedures.Serve as a consistent point of coordination for the client-dedicated team, internal operational groups, and other stakeholders involved in project delivery.Support the Client Services Manager in maintaining strong relationships with client contacts through proactive communication, dependable follow-through, and timely status reporting.Monitor project health, workloads, deadlines, deliverables, and service levels; identify risks early and coordinate corrective action with the Client Services Manager and Senior Project Manager.Escalate client concerns, delivery risks, resource constraints, and complex technical or operational issues promptly, with clear context and recommended next steps.Ensure client and project requirements are understood, documented, communicated, and executed with a high degree of quality and accuracy.Coordinate work across operational and technical departments to resolve issues, improve workflows, and enhance service quality for the assigned client.Establish clear performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the client-dedicated sub-team.Support onboarding and training for Project Managers and Technical Analysts, including client-specific procedures, tools, workflows, and communication standards.Develop and maintain subject matter expertise in the assigned client's environment, including client-specific tools, software, protocols, preferences, and business requirements.Participate in project planning, process-improvement initiatives, quality reviews, and the preparation of regular status updates for internal and client stakeholders.Assist with client business reviews by helping coordinate agendas, performance data, meeting materials, action items, and follow-up activities.Support project financial management by monitoring scope, effort, budget considerations, and other financial indicators, and by providing timely information to the Client Services Manager.Act as an escalation point for the assigned client relationship and provide coverage for the Client Services Manager or Senior Project Manager when appropriate.Demonstrate professional leadership and sound judgment while balancing client needs, team capacity, quality standards, and business objectives.Qualifications & Characteristics:Strong understanding of eDiscovery and litigation support, typically developed through at least 3-5 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.Demonstrated experience leading, mentoring, or supervising project management or technical service professionals.Proven ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities.Strong collaboration skills and the ability to work effectively within a shared leadership model involving the Client Services Manager and Senior Project Manager.Excellent oral and written communication skills, including the ability to communicate clearly with clients, team members, technical resources, and senior stakeholders.Strong critical-thinking, organizational, and problem-solving skills, with the ability to gather relevant information, assess risk, and coordinate timely resolution.Client relationship skills, including the ability to manage expectations, recognize client needs, and align team execution with client requirements.Ability to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture.Working knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows.Sound judgment and composure when managing escalations, delivery risks, resource constraints, and sensitive client matters.Education & Certifications:Bachelor's (BA or BS) degree or equivalent relevant professional experience.A graduate degree, such as a Juris Doctor (JD) or Master of Business Administration (MBA), is a plus.Relevant eDiscovery or project management certifications are preferred.Relativity certifications are preferred.The Compensation range for this role is $115,,000 -$130,000 USD annually and may be eligible for an annual bonus.#1100 Epiq eDiscovery Solutions, Inc.#Remote#LI-TP1Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Epiq Leadership CompassBuilds Talented TeamsBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.Focus on employee engagementBuild a strong talent pipelineFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.