Technical Project Analyst

Epiq Systems, Inc.; Overland Park (KS); Remote; USD 70,000 - 80,000; Full time

Job summary

Epiq Systems, Inc. is hiring a Technical Project Analyst to bridge client-facing service with hands-on eDiscovery data workflows. You will manage client data, run processing in Relativity, and ensure timely, accurate project reporting across teams.

The role requires strong knowledge of Relativity, excellent communication, and the ability to drive client satisfaction while managing multiple concurrent workflows.

Qualifications

• Understanding of eDiscovery and litigation support industry.
• Experience with data preparation for processing and client data handling.
• Familiarity with Relativity workspace features and processing workflows.

Responsibilities

• Serve as primary day-to-day contact for client requests across matters.
• Prepare client data for processing and run data processing in Relativity Processing.
• Provide troubleshooting and routine support for Relativity workspaces and deliverables.
• Monitor progress and report status to clients and internal teams.
• Coordinate handoffs between project management, operations and technical groups.

Skills

eDiscovery

Relativity

Client service

Data processing

Project coordination

Education

Associate’s degree or equivalent

eDiscovery certifications (preferred)

Relativity certifications (preferred)

Tools

Relativity Processing

Relativity

Data workflow tools

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Technical Project AnalystJob Description Details:The Technical Project Analyst is a hybrid role that combines client-facing service delivery with hands-on technical expertise in eDiscovery data workflows. This individual is responsible for tracking, organizing, and processing client supplied data and executing client workflows. Duties will include serving as the primary keeper of project reporting on client projects, a daily point of contact for client requests, and queue manager of client priorities.Principal Job Responsibilities:Serve as the primary day-to-day point of contact for requests from multiple client and internal stakeholders across assigned matters, resolving issues independently when possible and escalating to senior team members as necessary.Obtain, examine, and prepare client data for processing, and perform data processing through the Relativity Processing application.Provide troubleshooting and routine support for Relativity Processing, workspaces, data workflows, and client deliverables.Utilize downtime to assist CS department in routine client requests.Interpret client needs and instructions in order to accurately and efficiently execute work.Investigate and resolve issues involving delivered or hosted data, clearly communicating impact, status, and next steps to relevant stakeholders.Monitor and report on the progress of client projects through the multiple departments at Epiq.Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through.Consistently deliver proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates.Work effectively within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups.Represent Epiq professionally and instill client confidence in the quality, consistency, and responsiveness of its service delivery.Qualifications & Characteristics:Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 2years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.Strong technical aptitude with database programs, text editors, processing tools, and review platforms.Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions.Working knowledge of Relativity Processing a plusHighly organized and able to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables.Strong client service, interpersonal, written communication, and verbal communication skills.Ability to exercise sound judgment, manage competing priorities, resolve issues, and escalate appropriately with strong follow-through and attention to detail.Proven ability to work independently and collaborate effectively in a team-based environment.Available to work a Sunday-Thursday scheduleAvailability to work extended hours as needed when client project loads increaseEducation & Certifications: Associate’s degree or equivalent relevant professional experience.Relevant eDiscovery or project management certifications are preferred.Relativity certifications are preferred.The Compensation range for this role is $70,000 -$80,000 USD annually and may be eligible for an annual bonus.# #1100 Epiq eDiscovery Solutions, Inc.#LI-TP1#RemoteYour specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Epiq Leadership CompassBuilds Talented TeamsBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.Focus on employee engagementBuild a strong talent pipelineFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.