Associate Technical Consultant

Amazon; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a leading cloud platform as an Associate Technical Account Manager and become an advocate for customers leveraging innovative cloud solutions. In this role, you will collaborate with top-tier engineers and teams, assisting customers in transforming their operations while lowering costs. With a focus on continuous learning and mentorship, you will develop your skills in cloud computing and gain hands-on experience in a dynamic environment. This opportunity not only offers professional growth but also champions work-life balance, ensuring you thrive both personally and professionally. If you're passionate about technology and customer success, this role is perfect for you.

Benefits

Flexible Work Hours

Mentorship Programs

Diversity and Inclusion Initiatives

Career Advancement Resources

Work-Life Balance Initiatives

Qualifications

• 3+ years of technical engineering experience required.
• Bachelor's degree is essential for this role.

Responsibilities

• Partner with teams to provide support and recommendations to customers.
• Liaise with customers during service disruptions to mitigate impact.

Skills

Technical Engineering

Customer Engagement

Problem Solving

Scripting Languages

Cloud Computing

Education

Bachelor's Degree

Tools

AWS

Cloud Services

Job description

Job ID: 2906923 | Amazon Web Services Philippines Inc.

AWS Enterprise Support has a full-time permanent Associate Technical Account Manager (TAM) opportunity available. TAMs are strong advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS.

You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.

Key Job Responsibilities

1. Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.
2. Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.
3. Liaise with customers during service disruptions to understand and assist in mitigating business impact.
4. Access and learn how to use customer account tools to draw insights and address customer asks.
5. Compile cloud services operational and cost analysis periodic customer reviews.
6. Deliver introductory customer technical enablement sessions such as lunch and learns.
7. Champion and advocate for customer requirements within AWS (e.g. feature request).
8. Participate alongside Technical Account Managers in customer requested meetings.
9. Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.

About the Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

BASIC QUALIFICATIONS

1. 3+ years of technical engineering experience
2. Bachelor's degree
3. Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

PREFERRED QUALIFICATIONS

1. Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
2. Experience in customer-facing business presentations covering business and technical aspects or equivalent
3. Experience in AWS or Cloud equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.