Associate Technical Consultant

Amazon; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a dynamic team as an Associate Technical Account Manager in a leading cloud services provider. This role is perfect for those passionate about technology and customer advocacy. You will collaborate with top engineers and support clients in leveraging cloud solutions to optimize their operations. The company fosters a culture of inclusion and continuous learning, offering mentorship and career growth opportunities. With a commitment to work-life balance, you will thrive in an environment that values both professional and personal success. If you are eager to make an impact in the cloud computing space, this is the opportunity for you.

Benefits

Flexible Work Hours

Mentorship Programs

Diversity and Inclusion Initiatives

Employee-led Affinity Groups

Career Advancement Resources

Qualifications

• 3+ years of technical engineering experience required.
• Experience with operational parameters and troubleshooting in cloud environments.

Responsibilities

• Partner with Technical Account Managers to support customer needs.
• Deliver technical enablement sessions and advocate for customer requirements.

Skills

Technical Engineering Experience

Customer Engagement

Operational Troubleshooting

Scripting Languages

Cloud Computing

Education

Bachelor's Degree

Tools

AWS

Ruby

C/C++/C#

Node.JS

Java

Python

PHP

Job description

Job ID: 2906923 | Amazon Web Services Philippines Inc.

AWS Enterprise Support has a full-time permanent Associate Technical Account Manager (TAM) opportunity available. TAMs are strong advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS.

You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.

Key Job Responsibilities

1. Partner with Enterprise Support Technical Account Managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.
2. Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers, and customers to ensure the appropriate handling, timely resolution, and escalation of support cases and customer asks.
3. Liaise with customers during service disruptions to understand and assist in mitigating business impact.
4. Access and learn how to use customer account tools to draw insights and address customer asks.
5. Compile cloud services operational and cost analysis periodic customer reviews.
6. Deliver introductory customer technical enablement sessions such as lunch and learns.
7. Champion and advocate for customer requirements within AWS (e.g. feature requests).
8. Participate alongside Technical Account Managers in customer requested meetings.
9. Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.

About the Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

3+ years of technical engineering experience.
Bachelor's degree.
Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.

PREFERRED QUALIFICATIONS

Experience with scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP.
Experience in customer-facing business presentations covering business and technical aspects or equivalent.
Experience in AWS or Cloud equivalent.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.