Customer Support Rep

blueberrypediatrics; United States; Remote; USD 29,000 - 32,000; Full time

Job summary

blueberrypediatrics is seeking a remote patient support specialist to assist patients and clinicians via phone, email, and chat in a fast-moving remote healthcare setting. You will resolve questions clearly, follow established workflows, and maintain accurate records to ensure issues are handled consistently and followed up appropriately.

The role emphasizes timely responses, careful documentation, and the ability to juggle multiple conversations with a professional and empathetic tone.

Qualifications

• Experience in customer support via phone, email, or chat.
• Strong written and verbal communication skills.
• Ability to organize work and manage multiple conversations at once.

Responsibilities

• Respond to patient and clinician questions through phone, email, and chat.
• Resolve requests efficiently while maintaining a clear and professional tone.
• Follow defined processes to ensure interactions are handled accurately and consistently.
• Record conversations and actions to support follow-up, teamwork, and continuity of care.
• Use judgment to handle issues independently and engage when needed.
• Prioritize incoming work with service-level expectations in mind.

Skills

Customer support

Written communication

Verbal communication

Time management

Remote work

Job description

Role overview

Support patients and clinicians across phone, email, and chat, helping provide a dependable service in a fast-moving remote healthcare setting. The role focuses on resolving questions clearly, following established workflows, and maintaining accurate records so that issues can be handled consistently and followed up appropriately.

Responsibilities

• Respond to patient and clinician questions through phone, email, and chat.
• Resolve requests efficiently while maintaining a clear and professional tone.
• Follow defined processes to ensure interactions are handled accurately and consistently.
• Record conversations and actions to support follow-up, teamwork, and continuity of care.
• Use judgment to handle issues independently and engage when needed.
• Prioritize incoming work with service-level expectations in mind.

Requirements

• Previous customer support experience through phone, email, or chat.
• Strong written and verbal communication skills.
• Ability to organize work and manage multiple conversations at once.
• Reliable attendance, punctuality, and ownership of scheduled shifts.
• Careful documentation and attention to detail.
• Comfort with structured workflows and adapting to changing needs; willingness to work nights and weekends.

Nice to have

• Experience in a remote or process-driven support environment.

Benefits and work setup

• Fully remote position with scheduled evening and weekend coverage, including alternating weekends.
• Listed hourly pay is $21–$23, depending on experience and location.