Associate Store Manager — Inspire Experience & Growth

URBN Urban Outfitters, Inc.; Leawood, Northern (KS, KY); Hybrid; USD 85,790,000 - 86,444,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

Paid time off

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking an Associate Store Manager at our Leawood, KS location to support the Store Manager in delivering an engaging retail experience that aligns with our brand values.

You will lead by example, develop talent, and ensure the store operates with excellence across customer experience, operations, and visual priorities while driving sales and brand standards.

Qualifications

• 2+ years of retail leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.

Responsibilities

• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued; empowers the team to drive sales by utilizing key metrics to set team and zoning goals
• Actively manages the store environment prioritizing service and sales as the Customer Experience Manager; collaborates with other managers to ensure the leadership team is trained and accountable to the CEM program
• Leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations
• Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
• Collaborates with the leadership team to facilitate thoughtful onboarding for new hires and to drive a strong brand, customer, and store connection
• Assists with scheduling process to help manage team availability, requests off, and identification of employee skill set to create an effective schedule that aligns with business requirements
• Prioritizes team growth by effectively scheduling time allocated for initiatives; champions brand related initiatives such as the SPARKED Journal, employee recognition, and team-building activities

Skills

Retail leadership

Anthro brand fan

Financial results

Talent development

Job description

URBN Urban Outfitters, Inc. is seeking an Associate Store Manager at our Leawood, KS location to support the Store Manager in delivering an engaging retail experience that aligns with our brand values.

You will lead by example, develop talent, and ensure the store operates with excellence across customer experience, operations, and visual priorities while driving sales and brand standards.