Associate Logistics Specialist - First Shift

Dormont Manufacturing Co; Southfield (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with company match

Paid time off and holidays

Employee Assistance Program

Job summary

RXO is seeking an Associate Specialist, Logistics to deliver exceptional service to customers and drivers before, during, and after calls. The role involves monitoring pickups, handling driver and customer inquiries, and updating the dispatch system with accurate information.

Ideal candidates will have strong organizational skills, multitasking ability, and experience with Microsoft Office in a fast-paced transportation environment. Flexible overtime and high-volume calls are common.

Qualifications

• Strong organizational and time management skills in a fast-paced environment.
• Basic computer skills.

Responsibilities

• Monitor and track pickups and deliveries, and notify customers of deviations from the run schedule.
• Answer incoming driver and customer calls/emails, and take care of their needs.
• Call and get updates from drivers/carriers and input accurate information into the dispatch system.
• Communicate any issues with customers/drivers.
• Monitor and update all Active Run problems.

Skills

Customer service

Phone communication

Time management

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call.

What your day-to-day will look like:

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system
• Communicate any issues with customers/drivers
• Monitor and update all Active Run problems

At a minimum, you’ll need:

• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
• Basic computer skills

It’d be great if you also have:

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
• Experience dealing with high phone volume in a deadline-driven environment
• Strong driver and customer interaction experience
• Experience with Microsoft Office
• Excellent phone communication skills
• Knowledge of the transportation industry

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement and RXO’s Privacy Notice to California Job Applicants.