Associate Solutions Engineer Massachusetts, United States

Netcracker; Waltham (MA); On-site; USD 90,000 - 125,000; Full time

Job summary

Netcracker seeks an Associate Solutions Engineer to support software and services sales worldwide. You will travel with senior sales teams to meet customers, assist in RFP responses, solve client technical issues, and deliver on-site product demonstrations.

The role requires comfort presenting to large groups, prior sales or sales engineering experience, strong interpersonal skills, and the ability to work in a matrix environment while meeting deadlines.

Qualifications

• Must be comfortable presenting to large groups.
• Previous sales or sales engineering experience required.
• Strong interpersonal and communication skills in a matrix environment.
• Able to work in a team to solve complex technical problems with accounts.
• Capable of working under deadlines and pressure.

Responsibilities

• Qualify accounts with global sales teams.
• Engage with prospective clients across the sales cycle.
• Contribute to product demonstrations, including specification, testing and delivery.
• Configure Netcracker product and demonstrate advanced concepts.
• Assist the account team in ensuring customer satisfaction.
• Travel to customer sites worldwide.

Skills

Sales eng exp

Public speaking

Interpersonal skills

Cross-functional collaboration

Deadline-driven

Education

Bachelor’s degree in Engineering or CS

Master’s degree preferred

Job description

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Position Summary

As an Associate Solutions Engineer, you primarily assist in all phases of the software and services sales process. You will travel worldwide with our senior sales teams to meet potential and current customers. In this role, you will work with multiple global sales teams, helping prepare responses to RFPs and RFIs, finding solutions to client technical issues, and presenting on-site product demonstrations.

Role and Responsibilities

• Work with various global sales teams to qualify accounts
• Have strong sales instincts and enjoy speaking with prospective clients in all stages of the sales cycle
• Participate in the development of product demonstrations, including specification, testing, and delivery
• Configure Netcracker product and demonstrate the advanced product concepts
• Assist the account team in ensuring customer satisfaction
• Travel to customer sites worldwide

Skills and Experience Required

• Comfortable speaking and presenting to large groups
• Previous sales or sales engineer experience
• Strong interpersonal and effective communication skills in a matrix environment
• Ability to work as part of a team to solve complex technical problems and work with accounts in complex political environments
• Excel at working under pressure with deadlines

Education:

• Bachelor’s degree required (BS in Engineering, Computer Science or equivalent relevant experience). Master’s Degree is highly preferred.