Associate Solutions Engineer

T-Mobile; Olde West Chester (OH); On-site; USD 59,000 - 107,000; Full time

Job summary

An established industry player is seeking a Solutions Engineer to partner with Business Sales in delivering innovative solutions. This role involves engaging with customers to identify their challenges and architecting tailored solutions using cutting-edge technology. As a key player in pre-sales activities, you will leverage your technical expertise to support sales presentations and product demonstrations. The position offers an exciting opportunity to collaborate with cross-functional teams while maintaining technical skills through ongoing training and certifications. Join a forward-thinking company that values career growth and offers a comprehensive benefits package.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock plans

Paid time off

Parental leave

Family benefits

Discounts

Qualifications

• 2-4 years in telecommunications, IT, or network engineering with solution sales experience.
• Strong technical skills and industry knowledge are essential.

Responsibilities

• Support SMB sales teams and participate in customer meetings.
• Maintain technical knowledge and pursue relevant certifications.
• Ensure positive customer experience and support troubleshooting.

Skills

Technical leadership

Excellent communication skills

Proficiency with business applications

Technical presentation skills

Project management

Sales experience with methodologies

Education

High School Diploma/GED

Bachelor's Degree in STEM

Job description

Job Overview

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their challenges, and develop solutions that meet their needs. They architect and design solutions utilizing T-Mobile or partner business solutions, equipment, and network. SEs provide technical support in sales presentations, product demonstrations, and respond to customer technical inquiries.

SEs support Business Sales by reviewing customer opportunities and sales funnels, keeping teams informed of relevant technologies and industry trends. They also consult on technical aspects of products and services and collaborate with Marketing, Product, Engineering, Sales Ops, and Care teams for feedback and support. Maintaining technical skills through training and certifications is essential.

Wireless Solutions Engineers (Wireless SE) Responsibilities

• Understand and present T-Mobile wireless network and related technologies
• Maintain expert knowledge of wireless devices and solutions
• Facilitate coverage analysis and assist with in-building coverage requests
• Discuss product roadmaps and network plans
• Assist with post-sale support and escalations

Job Responsibilities

1. Pre-Sales Activities: Support SMB sales teams, participate in customer meetings, facilitate coverage analysis, uncover opportunities, design solutions, prepare technical presentations, and support customer relationships.
2. Technical Focus: Maintain technical knowledge, industry expertise, and pursue relevant certifications.
3. Post-Sales Activities: Ensure positive customer experience, support troubleshooting, and conduct training and webinars.

Education and Experience

• High School Diploma/GED (Required)
• Bachelor's Degree in STEM (Strongly preferred, Required)
• 2-4 years in telecommunications, IT, or network engineering with solution sales experience (Required)

Knowledge, Skills, and Abilities

• Technical leadership (Required)
• Project management (Preferred)
• Excellent communication skills (Required)
• Sales experience with methodologies (Preferred)
• Proficiency with business applications (Required)
• Strategic leadership (Required)
• Technical presentation skills (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the US

Travel and Regulations

Travel required: Yes/No (specify as applicable)

DOT Regulated: No

Safety Sensitive: No

Compensation and Benefits

Salary range: $84,400 - $152,200 (including incentives). Base pay: $59,080 - $106,540. Actual pay varies based on location, qualifications, and experience.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, parental leave, family benefits, discounts, and more. For details, visit www.t-mobilebenefits.com.

Additional Information

We support career growth and are an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.