Partner Solution Engineer

Calm; Los Angeles (CA); Remote; USD 106,000 - 163,000; Full time

Job summary

An innovative firm is seeking a Partner Solutions Engineer to lead technical implementations and enhance strategic partnerships. This role involves collaborating with various teams to ensure seamless integration and effective communication between partners and internal stakeholders. With a focus on mental health, this position offers the opportunity to impact lives positively through technology. If you thrive in dynamic environments and have a passion for technology and partnerships, this role could be your next big step.

Benefits

Equity

Comprehensive Benefits

401k

Flexible Time Off

Qualifications

• 4-5 years of experience in technology companies.
• Experience with developer APIs and client technical implementations.

Responsibilities

• Provide technical leadership for partner ecosystem.
• Assist with technical implementation of new strategic partnerships.

Skills

Technical Implementation

API Interaction

Cross-Functional Collaboration

Problem Solving

Prioritization

Education

Bachelor's Degree in Computer Science

Experience in Technology Companies

Job description

About Calm

Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named aTIME100 Most Influential Company , Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries.

What We Do

With a beloved product, a recognizable brand, and millions of paying subscribers, Calm stands at the forefront of the global mental health movement. Success, in part, has been driven by a relentless culture of innovation coupled with a singular focus on making the world happier and healthier.

We are now seeking an experienced Solutions Engineer to take responsibility for launch/go-to-market of new strategic partnerships and to maximize the in-life potential of those partnerships. This role will work closely with our Strategic Partner Managers, Engineering and Data teams, and more cross-functional roles. Travel may be involved.

We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, New York City, or Minneapolis areas. At this time, only candidates in these locations will be considered.

What You’ll Do

Calm has a wide range of consumer-facing partnerships across industries including telecoms, retailers, ecommerce, finance, sports, auto, consumer goods, and more. Partners are geographically spread from the USA to Australia and we’re expanding with new partnerships all the time.

We are now seeking an experienced Partner Solutions Engineer to provide technical leadership and guidance to our partner ecosystem, assist with technical implementation of new strategic partnerships, and work with partners to understand, scope, and ultimately integrate the partnership. The Partner Solution Engineer will work closely with our Business Development Managers and Strategic Partner Managers who lead partner acquisition and partner launches.

This person will serve as the primary liaison between Partnerships and Engineering, owning the product feedback loop by gathering and prioritizing partner insights, filing detailed bug reports or feature requests, and ensuring follow-through. You will investigate technical issues, help identify root causes, and communicate updates and timelines back to partners, helping bridge product needs with engineering solutions. You will also collaborate with the Data team to ensure all reporting and analytics requirements are met to support partner requirements as well as internal decision-making.

Travel may be involved. You will report to the Head of Partner Success and work cross-functionally with other Calm teams (e.g. Product, Engineering, CX…). Although you will be the only Partner Solution Engineer in the team, pending business growth and performance, there may be the opportunity to form and lead a team in the future.

Who You Are

• 4-5 yrs significant working experience within technology companies
• Experience interacting with developer APIs
• Experience leading technical implementations with clients or partners
• Keen sense for prioritization, both internally and externally with partners
• Ability to act as primary liaison between Calm and partners for technical needs
• A self-starter that isn’t afraid to step in when needed
• Ability to interact and work cross-functionally with other team members
• Open to working in a dynamic, ever-changing environment

Nice to Haves

• Startup experience
• Experience working across international time-zones
• Background in computer science / software development
• Generic requirements for the level
• Years of Experience
• Educational requirements (where applicable)

Calm uses a geographic pay model that determines salaries based on the location where an employee lives. For this position, the base pay ranges across Calm’s pay tiers is as follows:

$106,600 - $162,800

The base pay range represents the low and high end of Calm’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which include the successful candidate's geographic location, skills, experience and other qualifications.

Calm uses employee zip code to determine which pay range applies.

This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

Please note that Calm may leverage artificial intelligence technology in the application review process.

Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you require a reasonable accommodation to complete any part of the application or interview process, please contact Calm’s Recruiting team [e-mail] . All accommodation requests will be handled confidentially and assessed on a case-by-case basis.

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Employment offers are contingent upon the successful completion of a background check. Roles which require access to certain types of information may also require the successful completion of a drug screening.

FOR US BASED POSITIONS: Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Calm is proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Calm is deeply committed to diversity, equity, and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work and experience a culture that is free of harassment, racism, and discrimination. Calm is also committed to providing reasonable accommodations to qualified individuals with disabilities, including disabled veterans.

Self-identification is an important tool that allows Calm to evaluate and implement strategies to meet our diversity, equity, and inclusion goals. We therefore invite candidates to voluntarily self-identify as to the categories below. Completion of the form is entirely voluntary. You will not be subject to any adverse treatment for refusing to complete this form. Your responses will be used solely in connection with Calm’s diversity, equity, and inclusion efforts and in accordance with applicable laws. Your responses will not be considered in the hiring process or in any hiring decisions. Any information that you do provide will be kept confidential in accordance with applicable laws.

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