Associate Solutions Engineer

RingCentral; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated Associate Sales Engineer to join their dynamic team. This role will provide you with the opportunity to develop essential sales engineering skills while being part of a customer-facing sales team. You will engage with clients, assist in technical support, and contribute to the development of innovative solutions. With a strong emphasis on training and mentorship, this position is perfect for recent graduates eager to make an impact in the telecommunications field. Join a company that values diversity and is committed to your professional growth while fostering a collaborative work environment.

Benefits

Comprehensive medical, dental, and life insurance

Pension

Paid time off and sick leave

Wellness programs

Employee Assistance Program (EAP)

Free legal services

Employee bonus referral program

Qualifications

• Recent graduate with a passion for telecommunication technology.
• Ability to teach and mentor team members as needed.

Responsibilities

• Provide pre-sales technical support for all products and services.
• Assist with hardware and software lab maintenance and testing.
• Develop and maintain an expert understanding of applications.

Skills

Communication Skills

Presentation Skills

Analytical Skills

Problem-Solving Skills

Initiative

Project Management

Telecommunications Knowledge

Education

Bachelor's Degree

Tools

VoIP Technologies

SIP Protocol

HTTP/S Protocol

Job description

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

We are seeking a motivated and enthusiastic recent graduate to join our team as an Associate Sales Engineer (ASE). The ideal candidate should have a passion for telecommunication technology (UCaaS) and a desire to pursue a career in sales engineering.

The ASE program is instrumental in creating high-performing SEs who are well-equipped with the essential knowledge and skills to excel in their roles. As a critical component of the SE organization, the program aims to develop individuals who can transition seamlessly into the SE org and make an immediate impact.

The ASEs are a key member of the customer-facing sales team, having primary responsibility for providing pre-sales technical support for all RingCentral products and services. They interact directly with all levels of management on the customer accounts, including the executive management team. They identify key customer requirements and present RingCentral solutions that meet those requirements.

Responsibilities:

• Build solid sales and technical expertise through 12 to 24-month progressive onboarding.
• Develop and maintain an expert understanding of all RingCentral applications and products.
• Assist the SE team with hardware and software lab maintenance and testing.
• Responsible for continued education on the platform and underlying technologies.
• Assist with answering technical questions for sales teams.
• Present ongoing product training for sales teams.
• Support SE-related trade shows and events.
• Shadow SE opportunities and provide support for ongoing deliverables.
• Provide pre-sales technical and sales support for accounts.
• Perform Proof of Concept (POC) onboarding support for sales opportunities.
• Transfer industry, technical, and product knowledge to internal and external teams.
• Keep up-to-date on relevant competitive solutions, products, and services.
• Develop advanced system configurations and implementations in response to customer needs and requirements.
• Help support the SE team with RFP/RFI customer responses.
• Provide small business customer demos and assist segment SEs through on-the-job training.
• Manage all customer feature requests, including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.

Desired Qualifications:

• Excellent written and verbal communication skills.
• Excellent presentation and demonstration skills.
• Ability to teach other members of the team and act as a mentor as required.
• Requires an action-oriented individual with a very strong initiative to be successful.
• Willingness to take ownership of accounts and account-related actions.
• Must be able to coordinate across various groups and functional teams.
• Ability to complete job responsibilities with minimal supervision.
• Demonstrate ability to implement, drive, and track projects.
• RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred but not required.
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence is a plus.
• Understanding and conversant about company, solutions, and product strengths, weaknesses, opportunities, and threats.
• Excellent analytical and problem-solving skills.
• Experience in VoIP network architecture, products, protocols, and solutions is preferred but not required.
• Pre-Sales experience is a plus.
• Telecommunications background (with telephony and Soft Switch emphasis preferred but not required).
• Some understanding of software development technologies is desirable.
• Experience with telecommunications network design, architecture, and support is a plus.
• Some experience with project management and resource tracking desired but not required.
• Understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc. is preferred but not required.

What we offer:

• Comprehensive medical, dental, and life insurance.
• Pension.
• ESPP/KEEB.
• Paid time off and paid sick leave.
• Paid maternity, paternity & parental leave.
• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace.
• Employee Assistance Program (EAP) with counseling sessions available 24/7.
• Free legal services that provide legal advice, document creation, and estate planning.
• Employee bonus referral program.

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably, and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.