Partner Solution Engineer

RingCentral; United States; Remote; USD 60,000 - 120,000; Full time

Job summary

Join a leading global cloud-based communications provider as a Partner Solution Engineer. In this pivotal role, you will bridge the gap between the company and its partners, ensuring they are equipped with the necessary tools, training, and support to succeed. You will manage technical relationships, deliver impactful presentations, and influence partner strategies. This position offers a dynamic work environment where your contributions will directly impact the success of our partner ecosystem. Be part of a company that values innovation, collaboration, and diversity while providing comprehensive benefits and a supportive culture.

Benefits

Comprehensive medical, dental, and life insurance

Pension

Employee Stock Purchase Plan

Paid time off

Paid maternity, paternity & parental leave

Wellness programs

Employee Assistance Program

Free legal services

Employee bonus referral program

Qualifications

• Proven experience in Solution Engineering or Technical Enablement roles.
• Strong knowledge of UCaaS and CCaaS platforms.

Responsibilities

• Support recruitment and technical onboarding of new partners.
• Own and nurture technical relationships with assigned partners.

Skills

Solution Engineering

Sales Engineering

Technical Enablement

UCaaS

CCaaS

Technical Training

Presentation Skills

Relationship Management

Tools

APIs

Cloud-based Communications

Networking

Telephony

Job description

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

As a Partner Solution Engineer, you will play a critical role in recruiting, onboarding, and enabling strategic partners across the UK. You’ll be the technical bridge between RingCentral and our partner ecosystem—ensuring partners are equipped with the knowledge, tools, and support they need to drive success.

Key Responsibilities

1. Partner Enablement & Support
   • Support the recruitment and technical onboarding of new partners.
   • Enable partners through in-depth training sessions, certifications, and technical workshops.
   • Provide ongoing technical support and guidance to partner technical teams.
2. Technical Relationship Management
   • Own and nurture the technical relationship with assigned partners.
   • Act as the go-to expert for RingCentral’s UCaaS and CCaaS platforms.
   • Collaborate with partner engineers and architects to support joint customer opportunities.
3. Collaboration & Event Support
   • Work closely with the broader RingCentral Partner and Channel teams.
   • Support partner events, trade shows, webinars, and demonstrations.
   • Deliver impactful presentations and product demos to partner audiences.
4. Partner Development
   • Influence the technical strategy and growth plans of our partner community.
   • Identify and drive technical alignment opportunities across partners’ portfolios.
   • Serve as a trusted advisor, helping partners develop compelling RingCentral-based solutions.

Required Skills & Experience

1. Proven experience in a Solution Engineering, Sales Engineering, or Technical Enablement role.
2. Strong knowledge of UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service).
3. Ability to deliver technical training, presentations, and demonstrations to both technical and non-technical audiences.
4. Experience managing technical relationships and supporting partner/channel ecosystems.

Preferred Skills

1. Exposure to CPaaS, APIs, and application integration.
2. Understanding of networking, telephony, and cloud-based communications.
3. Familiarity with security best practices in communication platforms.

What we offer:

1. Comprehensive medical, dental, and life insurance
2. Pension
3. ESPP/KEEB
4. Paid time off and paid sick leave
5. Paid maternity, paternity & parental leave
6. Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace
7. Employee Assistance Program (EAP) with counseling sessions available 24/7
8. Free legal services that provide legal advice, document creation and estate planning
9. Employee bonus referral program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.