Associate Solutions Architect — Commercial SaaS & AI

Showcify; United States; On-site; USD 125,000 - 192,000; Full time

Benefits offered by this job

Stock equity

Health & wellness premiums

401(k)

Parental leave

Learning stipends

Flexible vacation

Job summary

Drata is seeking an Associate Solutions Architect to serve commercial customers, blending technical support with scalable content creation and working within the Customer Success Group.

You will own a book of business, develop digital assets, run 1:many workshops, and collaborate with Product and Education teams to scale our self‑service platform for broad adoption across hundreds of accounts.

Qualifications

• 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments.
• Experience producing technical content — including help articles, video walkthroughs, or e-learning modules — strongly preferred.
• Experience in security or compliance-related industries (e.g., SOC 2, ISO 27001, HIPAA) is a plus.
• Familiarity with AI-powered tools or platforms, with a willingness to develop deeper expertise in AI-assisted compliance workflows.
• Foundational experience with cloud platforms such as AWS, GCP, or Azure.
• Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux.
• Experience with REST APIs and JSON.
• Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting.
• Strong written and verbal communication skills, with comfort presenting to groups in a webinar or workshop format.
• Self‑directed and organised, with the ability to manage a customer portfolio and multiple content workstreams simultaneously.

Responsibilities

• Own a book of business of commercial customers, maintaining awareness of each account's technical health and platform adoption status.
• Monitor customer health signals and engage proactively with at‑risk customers to provide targeted, limited-scope technical guidance.
• Provide limited-scope ad hoc technical support for commercial customers who raise specific, bounded integration or solutioning questions.
• Partner closely with Customer Success Managers to stay aligned on customer priorities, renewal timelines, and expansion opportunities with a technical dimension.
• Direct customers to self‑service resources and digital assets where appropriate, reinforcing the commercial segment's self‑sufficiency model.
• Contribute to and help maintain Drata Academy content — developing and updating technical modules, how-to guides, and walkthrough videos.
• Design, develop, and deliver 1:many technical workshops and webinars addressing common implementation challenges.

Skills

Solutions Architect experience

Content creation

Security/compliance

AI workflows

Cloud platforms

REST APIs

JSON

Scripting basics

Public speaking

Portfolio management

Tools

APIs & integrations

Desktop apps

SQL databases

Job description

Drata is seeking an Associate Solutions Architect to serve commercial customers, blending technical support with scalable content creation and working within the Customer Success Group.

You will own a book of business, develop digital assets, run 1:many workshops, and collaborate with Product and Education teams to scale our self‑service platform for broad adoption across hundreds of accounts.