Associate Solutions Architect - Commercial Enablement

Touring Capital LLC; Northern (KY); Hybrid; USD 125,000 - 192,000; Full time

Benefits offered by this job

Shared equity

Health & wellness benefits

401(k) plan

Life & disability insurance

Parental Leave

Growth stipends & learning support

Job summary

Drata is seeking an Associate Solutions Architect to serve a commercial customer segment. You will blend customer-facing technical work with scalable content creation, helping customers adopt the Drata platform and drive self-sufficiency.

You'll build digital assets, run 1:many workshops, and collaborate with Product and Education teams to ensure accurate, up‑to‑date content across hundreds of accounts.

Qualifications

• 3–5 years in a Solutions Architect, TAM, CS Engineer, or equivalent in B2B SaaS.
• Experience producing technical content — help articles, walkthroughs, or e-learning modules.
• Security/compliance industry experience (SOC 2, ISO 27001, HIPAA) is a plus.
• Familiarity with AI-powered tools and AI-assisted compliance workflows.
• Foundational knowledge of cloud platforms (AWS, GCP, Azure).
• Experience with REST APIs and JSON.
• Scripting knowledge in JavaScript, Python, or Bash/Shell.
• Strong written and verbal communication; comfortable presenting to groups.
• Self-directed and organized, able to manage multiple content workstreams.

Responsibilities

• Own a commercial book of business and monitor account technical health.
• Engage at-risk customers with targeted, limited-scope technical guidance.
• Provide limited-scope ad hoc technical support for integrations or solutions.
• Partner with Customer Success Managers on priorities, renewals, and expansion with a technical lens.
• Direct customers to self-service resources and digital assets.
• Contribute to Drata Academy content and digital workshops.
• Design 1:many technical workshops and webinars for the commercial base.
• Identify gaps in self-service content and prioritise content creation.
• Collaborate with Product and Education teams to align content with user patterns.
• Escalate complex issues to senior SAs with context for fast resolution.
• Participate in UAT sessions with Product Management for new features.

Skills

B2B SaaS experience

Technical content creation

Security/compliance knowledge

AI-assisted workflows

Cloud platforms (AWS/GCP/Azure)

REST APIs & JSON

Scripting (JS/Python/Bash)

Communication skills

Portfolio management

Job description

Drata is seeking an Associate Solutions Architect to serve a commercial customer segment. You will blend customer-facing technical work with scalable content creation, helping customers adopt the Drata platform and drive self-sufficiency.

You'll build digital assets, run 1:many workshops, and collaborate with Product and Education teams to ensure accurate, up‑to‑date content across hundreds of accounts.