Associate Software Asset Specialist

Fairview Health Services; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Fairview Health Services seeks an Associate Software Asset Specialist to support SAM execution onsite, collaborating with HAM and Field Support teams. You will work on data quality in ServiceNow, software discovery, and compliance remediation, contributing to audit validation and hardware refresh activities.

The role emphasizes training, growth, and delivering measurable business value through savings and efficiency gains.

Qualifications

• A.A./A.S. or equivalent education with IT/AM exposure.
• 1 year of IT, ITAM, Field Support, or Service Desk experience.
• Basic understanding of software licensing concepts and IT asset management practices.
• Proficiency with Microsoft Office for data organization and reporting.
• Strong written and verbal communication; detail-oriented.

Responsibilities

• Provide onsite support for SAM/HAM overlapping projects including discovery reconciliation and license reclamation.
• Assist in software non-compliance remediation and device recovery efforts.
• Verify deployment, usage, license assignments, and device ownership for audits.
• Contribute to ServiceNow data and reporting by reconciling hardware records and license entitlements.
• Perform software discovery and data quality cleanup across multiple data sources.
• Support hardware refresh cycles with licensing impacts and reclamation workflows.
• Help mature SAM processes by identifying gaps and suggesting tooling improvements.
• Maintain SAM records and generate routine reports with discrepancy checks.
• Learn day-to-day SAM operations to cover licensing and lifecycle activities.
• Communicate with stakeholders and escalate needs through senior resources.

Skills

IT Asset Management

ServiceNow

Communication

Data reconciliation

Onsite work

Endpoint management

Education

A.A./A.S. in business or technology

B.S./B.A. in business or technology

Tools

ServiceNow

SCCM

Intune

Office Suite

Job description

Job Overview

The Associate Software Asset Specialist supports onsite SAM execution through HAM/Field Support collaboration, ServiceNow data quality, software discovery, compliance remediation, audit validation, and hardware refresh activities. The role helps improve SAM maturity and documents measurable business value through savings, cost avoidance, efficiency, and data accuracy outcomes. This role is expected to develop quickly through training and guided execution, supporting increasingly complex SAM activities as proficiency grows.

Job Overview

The Associate Software Asset Specialist supports onsite SAM execution through HAM/Field Support collaboration, ServiceNow data quality, software discovery, compliance remediation, audit validation, and hardware refresh activities. The role helps improve SAM maturity and documents measurable business value through savings, cost avoidance, efficiency, and data accuracy outcomes. This role is expected to develop quickly through training and guided execution, supporting increasingly complex SAM activities as proficiency grows.

Responsibilities

• Provide onsite support to HAM and Field Support teams for overlapping projects that involve SAM, including discovery reconciliation, license reclamation tied to device lifecycle, and physical validation at Fairview facilities.
• Support software non-compliance remediation and device recovery requiring physical hardware access, including re-imaging, manual software removal, offline endpoint remediation, and lost/stolen device recovery with HAM and Field Support.
• Support software audit and compliance validation through onsite verification of deployment, usage, license assignment, and device ownership, including collection and documentation of audit evidence and chain-of-custody details as directed.
• Contribute to HAM/SAM ServiceNow data and reporting projects by reconciling hardware records, software installations, license entitlements, and CMDB relationships with HAM and Field Support teams.
• Perform software discovery and data quality cleanup by comparing ServiceNow SAM, SCCM/Intune, device inventory, and workstation data to resolve missing installs, duplicates, ghost assets, and inaccurate assignments.
• Partner with HAM and Field Support during hardware refresh cycles to capture licensing impacts, including reinstall decisions, license reclamation, reassignment, retirement, and software removal.
• Support SAM process, workflow, and technology maturity efforts by completing assigned training, identifying data or workflow gaps, documenting improvement opportunities, recommending practical automation or tooling enhancements, and coordinating or executing approved changes with guidance from senior SAM resources or leadership.
• Maintain SAM records, databases, tracking, and reporting by updating software asset, license, warranty, service, and lease data; generating routine reports; identifying discrepancies; and escalating issues.
• Learn day-to-day SAM operations to provide coverage for licensing support, compliance tracking, stakeholder support, and lifecycle management activities when required.
• Support communication with key stakeholders, including application leadership, security, engineering, enterprise architecture, vendor management, finance, end users, contracting, and others, by gathering information, documenting feedback, and escalating needs through senior SAM resources or leadership.
• Build SAM capability and improve processes by completing training, developing ITAM and ServiceNow proficiency, sharing knowledge, and suggesting practical improvements that strengthen SAM execution.
• Track SAM business value and savings impact by documenting efficiency gains, data accuracy improvements, device recovery, license reclamation, cost avoidance, and cleanup outcomes in measurable metrics or dollar-based reporting.

Required Qualifications

• A.A./A.S. in business or technology field or
• Combination Education & Experience
• 1 year of experience in IT, IT Asset Management (ITAM), Field Support, or Service Desk, with exposure to hardware and/or software inventory, discovery, or lifecycle activities
• Basic understanding of software licensing concepts and IT asset management practices
• Working knowledge of Microsoft Office (Excel, Word, Outlook) with the ability to organize, sort, and reconcile data across multiple sources
• Effective written and verbal communication skills; ability to communicate clearly with technical and non-technical team members
• Demonstrated attention to detail and accuracy in data entry, records maintenance, and reporting
• Demonstrated ability to follow documented processes, procedures, and work instructions
• Demonstrated ability to collaborate with peers and cross-functional teams
• Demonstrated ability to prioritize daily tasks and meet deadlines with guidance from senior team members
• Ability to work onsite at Fairview facilities to support HAM/SAM overlapping operations

Preferred Qualifications

• B.S./B.A. in business or technology field
• 2 years of experience in IT, ITAM, Field Support, or Service Desk
• Exposure to Software Asset Management (SAM) or Hardware Asset Management (HAM) concepts, tools, or processes
• Experience with ServiceNow, SCCM, Intune, or comparable IT service management and endpoint management platforms
• Experience reconciling data across multiple systems of record
• Experience within the Healthcare Industry
• Experience in a large, complex organization
• IAITAM Certification(s)
• ServiceNow Certification(s)

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status