Associate Site Reliability Engineer

FreedomPay; Northern (KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plans

Commission Sharing

Hybrid work environment

Parental leave

Job summary

FreedomPay is seeking an Associate Site Reliability Engineer to maintain the availability and performance of its global payment platform. This full-time, salaried role is ideal for an early-career engineer passionate about automation, observability, and AI-driven workflows.

You will work with SRE, Infrastructure, and Software engineers to monitor health, automate tasks, and build intelligent operations. The role emphasizes hands-on exposure to modern observability platforms, cloud technologies,

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 1–3 years of technical experience in software engineering, cloud operations, or DevOps.
• Demonstrated interest in AI, automation, scripting, or cloud technologies.

Responsibilities

• Learn and understand FreedomPay's platform and applications.
• Collaborate with development teams to integrate observability into products.
• Implement AI tools to speed troubleshooting, documentation, reporting, and automation.
• Improve monitoring via alert tuning, dashboards, and observability enhancements.
• Build and maintain automation scripts and workflows to reduce manual work.
• Investigate alerts, identify root causes, and assist remediation with senior engineers.
• Troubleshoot scheduled jobs, integrations, and data-processing issues.

Skills

Automation-focused

AI tooling familiarity

Cloud operations

Education

Bachelor's degree or equivalent

Tools

Dynatrace

Datadog

New Relic

Python

PowerShell

SQL

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is seeking an Associate Site Reliability Engineer to help maintain the availability, performance, and reliability of our rapidly growing global payment platform. This full-time salaried position is an excellent opportunity for an early-career engineer who is passionate about automation, observability, and the practical application of AI in technology operations.

The ideal candidate is curious, eager to learn, and excited about using AI-powered tools to solve problems more efficiently. You will work alongside experienced Site Reliability Engineers, Infrastructure Engineers, and Software Engineers to monitor system health, investigate incidents, automate operational tasks, and help build the next generation of intelligent operational workflows.

About the Role

You'll join a team focused on improving platform reliability and reducing operational overhead through automation and AI-driven tooling. This role provides hands-on exposure to modern observability platforms, cloud technologies, incident response processes, and AI-assisted engineering practices.

We're looking for someone who:

• Enjoys solving technical problems and learning new technologies.
• Seeks opportunities to automate repetitive work.
• Has experience using AI tools to improve productivity and troubleshooting.
• Is excited about building a career in Site Reliability Engineering, Platform Engineering, or Cloud Operations.

Primary Responsibilities

• Learn and develop a strong understanding ofFreedomPay'splatform and application ecosystem.
• Work directly with development teams to integrate observability intoFreedomPayproducts as they are being built.
• ImplementAItools to accelerate troubleshooting, documentation, reporting, and automation development.
• Support monitoring improvements through alert tuning, dashboard development, and observability enhancements.
• Build andmaintainautomation scripts and workflows that reduce manual operational effort.
• Investigate alerts,identifyroot causes, and collaborate with senior engineers on remediation efforts.
• Troubleshoot scheduled jobs, integrations, and data-processing issues.

AI Enablement & Automation

AI and automation are core components of how our engineering teamsoperate. In this role, you will:

• Use AI-assisted development tools such as Claude, ChatGPT, Azure AI services, or similar technologies to improve productivity.
• Build agents that will create andmaintainobservability standards across multiple development teams and applications.
• Apply AI tools to investigate incidents, analyze logs, and accelerate root-cause analysis.
• Experiment with AI-powered observability capabilities such as anomaly detection and intelligent alerting.
• Learn best practices for responsible AI usage in a highly regulated payment-processing environment.
• Contribute to a culture of continuous improvement through automation, AI experimentation, and knowledge sharing.

Required Background and Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 1-3 years of technical experience in software engineering, cloud operations, infrastructure support, DevOps, platform operations, ora relateddiscipline.
• Strong desireto learnnew technologiesand continuously develop technical skills.
• Demonstrated interest in AI, automation, scripting, or cloud technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Required Technical Skills

• Familiarity with monitoring or observability platforms such as Dynatrace, Datadog, New Relic, Splunk, or similar tools.
• Experience using AI-powered productivity, coding, or troubleshooting tools.
• Basic scripting experience with Python, PowerShell, or another programming language.
• Foundational SQL knowledge.
• Basic understanding of networking concepts including DNS, HTTP/HTTPS, TCP/IP, and load balancing.
• Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
• Understanding ofsoftwaredevelopmentlifecycle concepts and modern application architectures.

Preferred Technical Skills and Experience

• Internship, coursework, or hands-on experience related to cloud infrastructure, DevOps, SRE, or platform operations.
• Experience using Git, CI/CD pipelines, or Infrastructure as Code tools.
• Exposure to containers and Kubernetes.
• Experience building small automations, scripts, or AI-powered workflows.
• Familiarity with Azure AI Foundry, Claude, ChatGPT, or similar AI technologies.
• Experience supporting customer-facing or transaction-processing systems.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.