Associate Site Reliability Engineer

Freedompay; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental and vision coverage

Life Insurance

Retirement Plans with company match

Commission sharing plan

Flexible hybrid working environment

Parental leave

Job summary

FreedomPay is seeking an Associate Site Reliability Engineer to help maintain the availability, performance, and reliability of its global payment platform. This full-time salaried role targets early-career engineers passionate about automation, AI in operations, and observability across cloud environments.

You will work with SRE, Infrastructure, and Software engineers to monitor health, automate tasks, and help build intelligent workflows with AI tools.

Qualifications

• Bachelor's degree or equivalent practical experience in a technical field.
• 1-3 years in software engineering, cloud operations, or DevOps.
• Demonstrated interest in AI, automation, scripting, or cloud tech.
• Familiarity with observability platforms and modern tooling.
• Experience with Git, CI/CD, and containerized apps.

Responsibilities

• Learn FreedomPay's platform and application ecosystem.
• Collaborate with development teams to embed observability.
• Implement AI tools to speed troubleshooting and automation development.
• Improve monitoring through alert tuning and dashboards.
• Build and maintain automation scripts to reduce manual work.
• Investigate alerts, identify root causes, and remediate with senior engineers.

Skills

Cloud operations

DevOps

Python scripting

Observability

AI tooling familiarity

Kubernetes

Git & CI/CD

Networking fundamentals

Datadog/New Relic/Dynatrace

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Docker

Kubernetes

Terraform/IaC

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is seeking an Associate Site Reliability Engineer to help maintain the availability, performance, and reliability of our rapidly growing global payment platform. This full-time salaried position is an excellent opportunity for an early-career engineer who is passionate about automation, observability, and the practical application of AI in technology operations.

The ideal candidate is curious, eager to learn, and excited about using AI-powered tools to solve problems more efficiently. You will work alongside experienced Site Reliability Engineers, Infrastructure Engineers, and Software Engineers to monitor system health, investigate incidents, automate operational tasks, and help build the next generation of intelligent operational workflows.

You’ll join a team focused on improving platform reliability and reducing operational overhead through automation and AI-driven tooling. This role provides hands‑on exposure to modern observability platforms, cloud technologies, incident response processes, and AI‑assisted engineering practices.

We’re looking for someone who:

• Enjoys solving technical problems and learning new technologies.
• Seeks opportunities to automate repetitive work.
• Has experience using AI tools to improve productivity and troubleshooting.
• Is excited about building a career in Site Reliability Engineering, Platform Engineering, or Cloud Operations.

This position participates in an on-call rotation with mentorship and support from senior team members.

Key responsibilities

• Learn and develop a strong understanding of FreedomPay's platform and application ecosystem.
• Work directly with development teams to integrate observability into FreedomPay products as they are being built.
• Implement AI tools to accelerate troubleshooting, documentation, reporting, and automation development.
• Support monitoring improvements through alert tuning, dashboard development, and observability enhancements.
• Build and maintain automation scripts and workflows that reduce manual operational effort.
• Investigate alerts, identify root causes, and collaborate with senior engineers on remediation efforts.
• Troubleshoot scheduled jobs, integrations, and data-processing issues.

In this role, you will:

• Use AI‑assisted development tools such as Claude, ChatGPT, Azure AI services, or similar technologies to improve productivity.
• Build agents that will create and maintain observability standards across multiple development teams and applications.
• Apply AI tools to investigate incidents, analyze logs, and accelerate root‑cause analysis.
• Experiment with AI‑powered observability capabilities such as anomaly detection and intelligent alerting.
• Learn best practices for responsible AI usage in a highly regulated payment‑processing environment.
• Contribute to a culture of continuous improvement through automation, AI experimentation, and knowledge sharing.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 1-3 years of technical experience in software engineering, cloud operations, infrastructure support, DevOps, platform operations, or related discipline.
• Strong desire to learn new technologies and continuously develop technical skills.
• Demonstrated interest in AI, automation, scripting, or cloud technologies.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast‑paced environment and manage multiple priorities.
• Familiarity with monitoring or observability platforms such as Dynatrace, Datadog, New Relic, Splunk, or similar tools.
• Experience using AI-powered productivity, coding, or troubleshooting tools.
• Basic scripting experience with Python, PowerShell, or another programming language.
• Foundational SQL knowledge.
• Basic understanding of networking concepts including DNS, HTTP/HTTPS, TCP/IP, and load balancing.
• Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
• Understanding of software development lifecycle concepts and modern application architectures.
• Internship, coursework, or hands‑on experience related to cloud infrastructure, DevOps, SRE, or platform operations.
• Experience using Git, CI/CD pipelines, or Infrastructure as Code tools.
• Exposure to containers and Kubernetes.
• Experience building small automations, scripts, or AI-powered workflows.
• Familiarity with Azure AI Foundry, Claude, ChatGPT, or similar AI technologies.
• Experience supporting customer‑facing or transaction-processing systems.

Benefits

FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs.

• Medical coverage
• Prescription coverage
• Dental and vision coverage
• Life Insurance
• Retirement Plans with company match
• Commission sharing plan
• Flexible hybrid working environment
• Great parental and other leave programs

All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.