Platform Operations Engineer

FreedomPay; Philadelphia (Philadelphia County); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental and vision coverage

Life Insurance

Retirement plan with company match

Commission sharing plan

Flexible hybrid working environment

Parental and other leave programs

Job summary

FreedomPay seeks a Platform Operations Engineer to advance automation and AI-driven tooling across the Commerce Platform. You will partner with Platform Operations Analysts, engineering, and infrastructure teams to detect issues faster, improve monitoring, and scale operations as FreedomPay grows.

You will own root-cause analysis, document SOPs, and stay current with Dynatrace, Datadog, New Relic, Splunk, and AI-assisted tooling to reduce downtime and improve platform stability.

Qualifications

• 4+ years of hands-on technical experience in highly available, high-throughput environments.
• Experience with monitoring, performance optimization, and incident management.
• Strong communication and ownership with the ability to drive issues to resolution.

Responsibilities

• Identify monitoring and performance optimization opportunities and implement improvements.
• Conduct root-cause analysis for platform incidents and develop proactive strategies to prevent recurrence.
• Serve as escalation point for complex technical issues related to platform and services.

Skills

Problem solving

Incident management

Communication

Ownership

Education

BS in Computer Science or equivalent

Tools

Dynatrace

Datadog

New Relic

Splunk

Claude

PowerShell

Python

Kubernetes

Terraform

Azure

VMware

Azure Logic Apps

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is seeking a Platform Operations Engineer to help the Platform Operations team maintain operational readiness as the company scales. This role is focused on automation and AI strategies to build and improve tools and processes that keep pace with FreedomPay’s growth.

You’ll work closely with Platform Operations Analysts, engineering, and infrastructure teams to identify automation opportunities, apply AI-driven tooling to detect and resolve issues faster, and continuously improve how the team monitors the platform.

Primary Responsibilities

• Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring.
• Conduct root-cause analysis for platform incidents, implement and maintain monitoring tools, and develop proactive strategies and solutions to prevent recurrence.
• Serve as an escalation point for complex technical issues related to platform and services performance and stability. Manage problems and coordinate escalation and resolution efforts, developing solutions that minimize business impact.
• Document procedure improvements and maintain detailed SOP and ARP documentation to support operational consistency and knowledge retention.
• Continuously build technical knowledge and act as a subject-matter expert across multiple platform areas, while maintaining strong relationships with stakeholders across FreedomPay.

Required Background and Experience

• BS degree in Computer Science or equivalent, or equivalent years of relevant experience.
• 4+ years of hands-on technical experience in highly available, high-throughput, web-based or transaction-processing environments.
• Strong problem-solving skills, with a track record of researching and applying the latest technological strategies to improve platform operations.
• Strong incident management, with a track record of driving issues to resolution and minimizing business impact.
• Excellent communication and organizational skills, with a strong sense of ownership and service.

Required Technical Skills

• Proficiency with an enterprise APM or observability platform (e.g., Dynatrace, Datadog, New Relic, or comparable) for monitoring and performance optimization.
• Experience with AIOps and ML-driven observability capabilities, including anomaly detection, alert correlation, and intelligent noise reduction, to surface issues earlier and shorten time to detection.
• Experience with log management and analysis tools such as Splunk or similar platforms.
• Experience with AI-assisted development and operations tools such as Claude (Anthropic) or similar platforms.
• Proficiency in scripting and automation, including PowerShell and/or Python, to support monitoring, tooling, and remediation work.
• Solid understanding of core networking concepts: firewalls, load balancing, and TCP/IP routing and switching.
• Working knowledge of modern technology infrastructure, including Kubernetes, Terraform, IaaS/PaaS cloud services, Azure, and VMware.
• Experience with Azure Logic Apps, Azure Functions, or Azure AI Foundry for automation and AI-driven workflows.
• Strong SQL / T-SQL skills.

Preferred Qualifications

• Experience with payment processing systems or financial services.
• Knowledge of PCI policies and best practices.
• Experience mentoring and sharing knowledge with team members.

Benefits and Compensation

• medical
• prescription
• dental and vision coverage
• Life Insurance
• Retirement Plans with company match
• commission sharing plan
• flexible hybrid working environment
• great parental and other leave programs

All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.