Associate Site IT Support Analyst I

Belcan Corporation; Pittsburgh (Allegheny County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

On the job training

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Tuition reimbursement

Paid holidays

Vacation bonus

Direct deposit weekly pay

Performance reviews

Job summary

Belcan is seeking an IT Support Analyst I in Pittsburgh, PA. The role provides day-to-day technical support to employees for hardware and software, with on-site assistance and close supervision for entry-level contributors.

Start date is immediate, and the position supports a small site footprint with defined KPI-based ticket resolution. The successful candidate will work closely with centralized IT teams to diagnose issues, perform basic hardware upgrades, and coordinate with vendors to resolve

Qualifications

• Entry level role requiring supervision and ability to follow structured processes.

Responsibilities

• Resolve day-to-day tickets and manage fleet at small sites.
• Provide onsite technology support to end users.
• Diagnose and troubleshoot hardware, software, and LAN issues.
• Coordinate with internal IT teams and vendors as needed.
• Document problems and track resolutions.

Skills

Ticket resolution

End-user support

Hardware basics

Job description

Description: Job Title: IT Support Analyst I

Pay Rate: $25 /hr.

Location: Pittsburgh, PA

ZIP Code: 15272

Area code: 412, 724, 878

Start Date: Right Away

Keywords: #PittsburghJobs; #ITSupportAnalystjobs;

Benefits

• On the job training, with cross training for other skilled positions and opportunities for advancement.
• The aerospace business is growing and we are continually training and promoting up from within.
• Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement.
• Award winning team with exceptional work environment.
• Six Paid Statutory Holidays after 90 days probationary period.
• One Week Paid Vacation Bonus after six months / 1960 regular hours.
• Weekly pay by direct deposit.
• Performance Reviews (and compensation reviews)

Job Description:
The Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide Infrastructure support to end-users at Client locations. They work with centralized IT teams to deliver new solutions and support the existing standards Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Provides effective and timely resolution of users" problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Position Description

• Site IT Support (SIS) Associate I are business, function, or process specialists and can be technology generalists or specialists.
• They demonstrates the ability to clearly express and share ideas and risks both verbally and written, in a positive and effective manner to their supervisor and team members.
• Effective in communicating status to the team.
• Demonstrates confidence and active listening to confirm understanding of the deliverable.
• They act within well-defined policies and procedures and be closely supervised.
• Normal focus is on existing products or processes.
• Site IT Support (SIS) Associate I is seen as an individual contributor within their team.
• They are competent at managing their time, have interpersonal and collaboration skills.
• They do not manage other individuals and are typically closely managed.
• The decisions they make impact their team or specific area of support.
• As an individual contributor they are considered a member of a group or team focused on delivering business goals by follow structured processes and procedures to deliver results.
• They will work on small, isolated tasks where they are solely responsible for the work - their contribution is measured by their ability to complete the work assigned to them.
• The impact of their contribution is limited to the small tasks assigned and the success or failure to complete their work rarely impact others.

Key Responsibilities

• Entry level position - Small Site(s) within country - day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision
• Onsite Technology Support provides in-person assistance to employee end users including:
• Responds to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Performs pro-active monitoring of Client's computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions

Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.