Associate / Senior Associate, Lending Platform Lead, Consumer Banking Group

DBS Bank Ltd; Helena (MT); On-site; USD 19,000 - 25,000; Full time

Job summary

DBS Bank Ltd in Mumbai is seeking a senior Risk Management leader to own the lending platform roadmap and oversee delivery across retail and digital lending products.

You will drive onboarding, origination, servicing, and customer journeys while collaborating with Business, Technology, Operations, Risk, Compliance, and Product teams to deliver end-to-end lending solutions and champion AI-led automation.

Qualifications

• Strong experience in digital banking platforms, lending systems, and customer onboarding journeys.
• Good understanding of platform architecture, APIs, microservices, and integration patterns.
• Experience in managing digital transformation and platform modernization initiatives.
• Strong stakeholder management, communication, and influencing skills.
• AI-first mindset with a focus on automation, innovation, and process simplification.
• Strong analytical and problem-solving capabilities with a data-driven approach.
• Ability to work across cross-functional teams in a fast-paced and agile environment.

Responsibilities

• Own the lending platform roadmap and delivery strategy across retail and digital lending products.
• Drive digital onboarding, loan origination, servicing, and customer journey enhancements.
• Partner with Business, Technology, Operations, Risk, Compliance, and Product teams to deliver end-to-end lending solutions.
• Identify opportunities for AI-led automation, process optimization, and productivity improvements.
• Define, prioritize, and manage platform features, enhancements, regulatory changes, and strategic initiatives.
• Drive API integrations and solution architecture decisions across interconnected banking and ecosystem platforms.
• Monitor platform performance, customer adoption, operational efficiency, and service reliability metrics.
• Lead stakeholder engagement and vendor management to ensure successful project execution and delivery.
• Analyse customer feedback, business metrics, and industry trends to continuously improve lending experience and operational effectiveness.
• Ensure adherence to governance, risk, security, and regulatory requirements across the lending platform landscape.

Skills

Digital banking platforms

APIs & microservices

Digital transformation

Stakeholder management

AI automation mindset

Analytical problem-solving

Cross-functional collaboration

Job description

Key Responsibilities

• Own the lending platform roadmap and delivery strategy across retail and digital lending products.


• Drive digital onboarding, loan origination, servicing, and customer journey enhancements.


• Partner with Business, Technology, Operations, Risk, Compliance, and Product teams to deliver end-to-end lending solutions.


• Identify opportunities for AI-led automation, process optimization, and productivity improvements.


• Define, prioritize, and manage platform features, enhancements, regulatory changes, and strategic initiatives.


• Drive API integrations and solution architecture decisions across interconnected banking and ecosystem platforms.


• Monitor platform performance, customer adoption, operational efficiency, and service reliability metrics.


• Lead stakeholder engagement and vendor management to ensure successful project execution and delivery.


• Analyse customer feedback, business metrics, and industry trends to continuously improve lending experience and operational effectiveness.


• Ensure adherence to governance, risk, security, and regulatory requirements across the lending platform landscape.

Required Skills & Experience

• Strong experience in digital banking platforms, lending systems, and customer onboarding journeys.


• Good understanding of platform architecture, APIs, microservices, and integration patterns.


• Experience in managing digital transformation and platform modernization initiatives.


• Strong stakeholder management, communication, and influencing skills.


• AI-first mindset with a focus on automation, innovation, and process simplification.


• Strong analytical and problem-solving capabilities with a data-driven approach.


• Ability to work across cross-functional teams in a fast-paced and agile environment.

Preferred Background

• Experience in retail lending products such as Personal Loans, Gold Loans, Loan Against Property (LAP), Mortgages, Business Loans, or other consumer lending products.


• Exposure to digital lending ecosystems, loan origination systems (LOS), loan management systems (LMS), and workflow automation platforms.


• Experience in banking, fintech, or financial services organizations undergoing digital transformation initiatives.

Success Measures

• Improved customer adoption and satisfaction across lending journeys.


• Reduced turnaround time and operational effort through automation.


• Successful delivery of platform roadmap commitments.


• Improved platform stability, scalability, and performance.


• Compliance with regulatory and risk requirements while driving innovation.

Location: Regional Office Mumbai

Job: Risk Management. Schedule: Regular Employee Status: Full time