Business Lending Product Delivery Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Senior Product Delivery Associate to lead the product lifecycle for servicing capabilities in Business Banking Small Business Lending Servicing, spanning self-service, banker-assisted servicing, and operations enablement.

You will partner with Design and Engineering to modernize the technology stack, deliver secure, reliable, intuitive experiences, and own cross-functional delivery from discovery to measurement across payments, statements,

Qualifications

• 4+ years of experience or equivalent in product management/ownership/platform ownership
• Strong product mindset with customer-first thinking and measurable outcomes
• Proven ability to partner with Engineering and Design to deliver modern digital experiences
• Experience defining clear requirements and workflows and aligning teams on expectations
• Experience with platform modernization, API design, and reliability improvements
• Ability to work effectively in a matrixed environment and influence without authority
• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience
• Background in Lending, Payments, Fintech, or Servicing/Operations
• Familiarity with AI tooling such as agentic workflows or generative AI tools

Responsibilities

• Set product strategy and vision for small business lending servicing delivering value to customers, bankers, and the firm.
• Own platform outcomes across core servicing domains ensuring stability, scalability, and usability.
• Partner with Technology on modernization, including APIs and cloud readiness.
• Collaborate with Design to deliver a cohesive UX across channels via discovery, journey mapping, prototyping, and testing.
• Define and deliver end-to-end digital servicing journeys (payments, statements, maintenance, requests, payoff).
• Define and deliver banker-assisted servicing journeys with case/status visibility and handoffs.
• Enable operations servicing capabilities: case management, controls, efficiency improvements.
• Translate needs into requirements and measurable KPIs; write epics and acceptance criteria.
• Own and refine the product backlog aligned to roadmap and reliability expectations.
• Coordinate cross-functional delivery (UAT, release readiness, training inputs) and manage dependencies and risks.

Skills

Product mindset

Customer-first thinking

Cross-functional partnering

Discovery → delivery → iteration

Requirements & workflows definition

Ability to influence in matrixed env

Bachelor’s degree in CS/Engineering/BS

Lending/Payments/Fintech domain

Familiarity with AI tooling

Job description

Are you ready to shape the future of how small businesses service and manage their lending products—digitally, through bankers, and through servicing operations? Join a collaborative, curious, and empowering team where your product leadership directly improves the end-to-end servicing experience while modernizing the platforms that power it at scale.

As a Senior Product Delivery Associate In Business Banking Small Business Lending Servicing team, you will help lead the product lifecycle for servicing capabilities that support customers after origination—spanning customer self-service, banker-assisted servicing, and operations enablement. You will also play a key role in technology stack modernization and platform ownership, partnering closely with Design and Engineering to deliver secure, reliable, and intuitive experiences.

Job responsibilities

• Set product strategy and vision for small business lending servicing that delivers measurable value to customers, bankers, and the firm.
• Own platform outcomes across core servicing domains (payments, account maintenance, statements/documents, payoff/termination, request intake/status), ensuring stability, scalability, and usability.
• Partner with Technology on modernization (legacy decomposition, APIs, orchestration, cloud readiness, reliability), balancing customer value, risk, and sequencing.
• Partner with Design to deliver a cohesive, accessible, consistent UX across channels through discovery, journey mapping, prototyping, and testing.
• Define and deliver end-to-end digital customer servicing journeys (payments, statements, maintenance, requests, payoff/termination, document self-service/delivery).
• Define and deliver banker-assisted servicing journeys (guided intake, case/status visibility, communications, handoffs/escalations, dashboards/insights).
• Enable operations servicing capabilities (case management, exception handling, controls support, efficiency improvements).
• Translate needs and constraints into requirements and measurable KPIs; write epics, user stories, workflow/service definitions, and acceptance criteria.
• Own and refine the product backlog aligned to the roadmap, modernization milestones, and reliability/controls expectations.
• Coordinate cross-functional delivery (UAT, release readiness, change management/training inputs, post-launch measurement) and manage dependencies, trade-offs, and risks while tracking CX/BX and operational/reliability metrics.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in product management, product ownership, platform ownership, or a relevant domain area
• Strong product mindset with customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes
• Proven ability to partner deeply with Engineering and Design to deliver modern digital experiences (discovery → delivery → iteration)
• Demonstrated ability to define and communicate clear requirements and workflows (user stories, acceptance criteria, journey maps) and to align teams on what “good” looks like
• Experience driving or supporting platform modernization efforts (e.g., legacy migration, service/API design, workflow platforms, reliability improvements), including managing phased delivery and dependencies
• Ability to work effectively in a highly matrixed environment and influence without direct authority
• Bachelor’s degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience
• Background in Lending, Payments, Fintech, or Servicing/Operations product domains
• Familiarity with AI tooling such as agentic workflows, generative AI tools, or workflow automation