Associate-Rehabilitation Clinical Support-PRN

Indiana University Health System; Indiana (PA); On-site; USD 21,000 - 28,000; Part time

Job summary

Indiana University Health System in Indiana is seeking dedicated team members for a PRN administrative role. You will greet patients, screen calls, schedule appointments, and support clinic operations at 3300 West Community Drive, ensuring accurate patient registration and insurance verification.

The role requires a High School Diploma or GED and offers opportunities to contribute to patient care through efficient service, privacy compliance, and collaboration with rehab staff and physicians.

Qualifications

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Experience with insurance verification, patient registration, and medical terminology preferred.

Responsibilities

• Greet patients and visitors in a professional, courteous, and customer-focused manner.
• Answer, screen, and direct incoming telephone calls appropriately.
• Schedule, reschedule, and coordinate appointments.
• Register patients accurately and maintain demographic and financial records.
• Verify insurance information, eligibility, benefits, and coordination of benefits.
• Assist with prior authorizations as required.
• Communicate with carriers, payers, and patients to obtain financial information.
• Support timely resolution of patient account issues.
• Serve as liaison between patients, rehab staff, physicians, and healthcare professionals.
• Provide administrative support to ensure smooth clinic operations.
• Maintain confidentiality per policies and regulations.
• Participate in performance improvement and operational activities.
• Manage inventory of department supplies and ensure productivity standards.
• Complete required training related to equipment, infection prevention, safety, and regulations.
• Perform other duties as assigned.

Skills

Customer service

Medical terminology

MS Office

Telephone etiquette

Education

High School Diploma or GED

Tools

MS Office Suite

TEAMS

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Schedule: *PRN*

Monday-Friday =12-16 hours weekly; open flexibility

Work Location:

3300 West Community Drive

Primary Responsibilities:

• Greet patients and visitors in a professional, courteous, and customer-focused manner.Answer, screen, and direct incoming telephone calls appropriately.
• Schedule, reschedule, and coordinate new and recurring patient appointments.
• Facilitate efficient patient flow throughout the department.
• Perform accurate patient registration and maintain demographic and financial records.
• Obtain and verify insurance information, including eligibility, benefits, and coordination of benefits.
• Secure and process prior authorizations as required.
• Communicate with insurance carriers, payers, and patients to obtain and verify financial information.
• Assist with the timely and accurate resolution of patient account issues.
• Serve as a liaison between patients, rehabilitation staff, physicians, and other healthcare professionals.
• Provide administrative support to ensure smooth daily clinic operations.
• Maintain confidentiality of patient information in accordance with organizational policies and applicable regulations.
• Participate in departmental performance improvement initiatives and operational activities.
• Order, distribute, and maintain appropriate inventory of department supplies.
• Monitor and support adherence to departmental productivity, quality, and customer service standards.
• Participate in required training related to department equipment, infection prevention, regulatory compliance, organizational safety, and fire safety.
• Perform other duties as assigned.

Requirements:

• High School Diploma/GED is required.

Preferred Qualifications:

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).