Associate Registrar - Registrar's Office

Ashland University Bookstore; Ashland, Northern (OH, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Ashland University invites applications for the Associate Registrar position in the Registrar's Office. This full-time, year-round role leads daily operations, drives process improvements, and guides staff through new technologies to improve service for a diverse campus community.

The Associate Registrar oversees course catalog publication, ensures policy accuracy, mentors staff, and collaborates across departments on degree requirements and transfer credit, reporting to the Assistant Registrar.

Qualifications

• Five or more years of registrar office experience.
• Proficiency in Microsoft Office applications, and experience using Google Suite.
• Demonstrated project management skills.
• Excellent attention to detail, time management, and analytical skills.
• Strong technical skills with regards to the SIS.
• Experience engaging and supporting a diverse learning community.
• Authorized to work in the United States; Ashland University will not sponsor or take over sponsorship for an employment visa.

Responsibilities

• Oversee daily operations in the Registrar's Office and supervise staff, including the Assistant Registrar.
• Lead updates to the University Course Catalog to ensure accuracy and policy alignment.
• Provide analysis and support for educational policy decisions.
• Cross-train with colleagues to provide back-up coverage and seamless service.
• Develop staff through mentorship and ensure clear communication of policies and procedures.
• Collaborate with academic departments, admissions, and deans to determine AU course equivalencies.
• Supervise office duties such as answering phones and assisting students, faculty, and staff.

Skills

Project management

Attention to detail

Time management

Analytical skills

Communication skills

Customer service

Diversity engagement

Tools

Colleague

Coursedog

Softdocs (Etrieve)

Google Suite

Microsoft Office

Job description

Associate Registrar - Registrar's Office

Position Title Associate Registrar - Registrar's Office

Job Description

Ashland University invites applications for the Associate Registrar position. The Associate Registrar is a full time, year-round position. The successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community. The Associate Registrar oversees daily operations within the Office of the Registrar, leading the office in continuous process and procedure improvements, and implementing best practices. In addition, the Associate Registrar provides leadership, direction, and guidance to office staff; changes in technology, and efforts to provide seamless service and support to our diverse University constituents.

The Associate Registrar oversees the publication of the University Course Catalog, coordinating with departments across campus to ensure policies, requirements, and information is up-to-date and accurate. Provides analysis and support for educational policy decisions. Cross-trains with co-workers to provide back-up as needed. This position has direct supervision of the Assistant Registrar.

University Records

• Interprets and clarifies University policies regarding graduation requirements in concert with the Registrar.
• Serves as Overseer of: verification of degree requirements; production of diplomas and related commencement programs needs
• Serves as an additional FERPA expert
• Produces and interprets reports in Informer 5 for Registrar's office and other stakeholders in tandem with the Assistant Registrar.
• Develops and trains staff ensuring consistent communication on academic policy and procedures
• Contributes to the support, development, and mentorship of staff
• Assist in the management of the course evaluation policies and procedures of transfer credit for the University. Assist in working with academic departments, admissions, and academic deans to determine AU equivalencies for coursework taken at other institutions
• Cross-trains and provide back-up support to office colleagues, perform general office duties such as answering the phone, assisting students, faculty and staff, and other duties as assigned.
• Supervise the day-to-day duties for the Assistant Registrar and other staff.

Required Qualifications

• Five or more years of related registrar office experience.
• Demonstrated project management skills.
• Proficiency in Microsoft Office applications, and experience using Google Suite.
• Demonstrated experience learning and utilizing new software programs.
• Excellent attention to detail, time management, and analytical skills.
• Strong technical skills with regards to the SIS .
• Strong written and verbal communication, interpersonal, and customer service skills.
• Experience engaging and supporting a diverse learning community.
• Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.

Preferred Qualifications

• Experience with Colleague, Coursedog, Softdocs (Etrieve).

Physical Demands

Anticipated Start Date of New Hire

Anticipated Start Date of New Hire 10/12/2026

Anticipated Number of Hours Working per Week

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Letters Of Recommendation