Associate Project Manager

Tyler Technologies, Inc.; Madison (WI); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Tyler Wisconsin State Enterprise team in Madison, WI seeks a full-time Associate Project Manager to support the Director of Project Management with development, implementation, and support of the Content Management System (SharePoint) and Engagement Builder platforms.

This hybrid role requires onsite work three days a week at the Madison office, with responsibilities spanning demos, user support, product improvement, and coordinating cross-divisional projects.

Qualifications

• Positive attitude and patience with customers
• Excellent listening and communication with partners
• Self-motivated with ability to multi-task and prioritize
• Ability to work in a fast-paced, flexible, entrepreneurial environment
• Strong analytical and problem-solving abilities
• Initiative to identify opportunities from customer feedback
• Proficient with the Microsoft Office Suite
• Exposure to a CMS system in a professional environment is strongly preferred

Responsibilities

• Supports and/or leads demos and trainings for internal and external users
• Provides tier one support for administrative users and tier two support for end users of the CMS websites and forms
• Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
• Develops subject matter expertise in configuration options for the assigned products
• Assists the Director of Project Management in development of form prototypes
• Performs scheduled maintenance updates for websites and forms, as requested by the partner
• Lead the implementation of template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
• Assists the Director of Project Management with product upgrades including regression testing, scheduling, and external customer communications
• Maintains primary responsibility for continually updating the Webmaster's website, which is a communication and training portal for administrative website users, to remain relevant
• Function as a project manage for internal projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion
• Participate in on-call rotations
• Other job duties as assigned

Skills

Customer focus

Listening skills

Multi-tasking

Analytical thinking

Problem solving

Communication skills

Initiative

Adaptability

Tools

Microsoft Office Suite

CMS exposure

Job description

Professional ServicesMadison,Wisconsin
Salary: USD 55000 - 70000 Annually

The Tyler Wisconsin State Enterprise team is seeking a full-time Associate Project Manager to complement our team in Madison, Wisconsin.

Tyler Wisconsin helps Wisconsin government entities Web-enable their information services. Our electronic government solutions use technology to increase efficiency and reduce costs for governments and their constituents.

We are seeking an enthusiastic and motivated candidate who thrives in a fast-paced environment to join our team as an Associate Project Manager. The position will assist the Director of Project Management with development, implementation, and support of the assigned products: Content Management System (SharePoint) and Engagement Builder (internal form builder) platform.

This is a hybrid role that requires someone to work onsite, in office, at our Tyler WI - Madison based office - 3 days per week.

Responsibilities

• Supports and/or leads demos and trainings for internal and external users
• Provides tier one support for administrative users and tier two support for end users of the CMS websites and forms
• Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
• Develops subject matter expertise in configuration options for the assigned products
• Assists the Director of Project Management in development of form prototypes
• Performs scheduled maintenance updates for websites and forms, as requested by the partner
• Lead the implementation of template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
• Assists the Director of Project Management with product upgrades including regression testing, scheduling, and external customer communications
• Maintains primary responsibility for continually updating the Webmaster's website, which is a communication and training portal for administrative website users, to remain relevant
• Function as a project manage for internal projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion
• Participate in on-call rotations
• Other job duties as assigned

Qualifications

• Must display a positive attitude and patience in dealing with customers with varying technical experience or knowledge
• Excellent listening skills to accurately assess request and information provided by partners
• Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through
• Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment
• Must possess strong analytical and problem-solving abilities
• Must display initiative to help identify opportunities for improvements based upon customer feedback
• Proficient with the Microsoft Office Suite
• Exposure to a CMS system in a professional environment is strongly preferred
• Excellent written and verbal communication skills