Director of Operations

Tyler Technologies, Inc.; Plano (TX); Presencial; USD 117 345 - 191 458; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive benefits

Health and wellness support

Resumo da oferta

A leading technology firm is seeking a Director of Operations in Madison, Wisconsin. This role involves managing project teams, developing marketing strategies, and overseeing eGovernment initiatives. Ideal candidates will have at least 5 years of experience, including 3 years working with government leaders. Strong leadership and communication skills are essential. The company offers competitive benefits and a commitment to fostering a great workplace culture.

Qualificações

• Minimum of 5 years of professional experience.
• 3+ years working with government leaders in an executive setting.
• Experience in leading technical product development.
• Exceptional presentation and communication skills.
• Ability to work independently in a fast-changing environment.

Responsabilidades

• Lead and inspire a team of professional technologists.
• Develop strategies for growth and improve business effectiveness.
• Manage complex and key eGovernment projects.
• Meet with government partners and create project proposals.
• Oversee marketing and public relations.

Conhecimentos

Leadership

Project management

Effective communication

Marketing strategy development

Technical product development

Business analysis

Descrição da oferta de emprego

Overview

The Director of Operations is part of the management team with varied and broad responsibilities, including project management, product development, marketing and the service desk. The Director of Operations is first and foremost a leader and ensures that each team is operating efficiently and effectively. This position serves as a backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with customers to build and maintain relationships.

Location

Madison, Wisconsin

Responsibilities

• Lead and inspire a team of professional technologists and project managers
• Provide guidance and oversight to teams and other members of the leadership team who are responsible for key aspects of the business
• Develop strategies for growth and execute tactics that will improve effectiveness and accelerate progress toward our mission
• Oversee marketing and public relations
• Lead staff engagement and development efforts based on individual and team commitments to continuous improvement
• Seek out and implement improvements to all aspects of the business
• Manage complex and key eGovernment projects
• Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals based on scope of work
• Assist the General Manager with reports, presentations and meetings with government partners in the Madison area and at conferences and tradeshows around the state
• Work closely with the Director of Technology and leadership team to ensure effectiveness of all teams
• Ensure quality and timeliness of marketing and project management deliverables, including compliance with established company processes and standards
• Oversee and enhance project management process
• Manage application project queue and priorities
• Conduct regular meetings with team on status of completed and ongoing projects and assist with priorities, decision-making
• Understand and document requirements (business analysis and writing) and train others to perform and document requirements gathering for digital government project
• Manage service desk operations; act as the escalation point and develop strategies for improvement
• Some Travel May be Required

Qualifications

• Minimum of 5 years of professional experience
• Minimum of 3 years of experience working with government leaders in an executive setting
• Minimum of 3 years of experience with leading technical product development, including research, design, development, and deployment
• Experience with developing business cases
• Demonstrated experience with developing marketing campaigns
• Experience collaborating with marketing and technical teams
• Good technical understanding and working knowledge of large scale, data driven web/mobile applications
• Ability to collaborate with internal stakeholders, customers, and 3rd party partners
• Experience and familiarity with e-commerce and omnichannel platforms
• Exceptional presentation and communication skills
• Ability to work independently and be self-driven in a fast-changing environment

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $117,345 - $191,458 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2026-8346

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.