Associate Program Manager

NEOTech; Westborough (MA); On-site; USD 90,000 - 100,000; Full time

Job summary

A leading company in contract electronics manufacturing seeks an experienced Program Manager to enhance customer satisfaction and drive operational performance. The role involves managing customer expectations, leading teams, and ensuring timely project completion while adhering to quality standards. Ideal candidates will possess strong communication and leadership skills, with a Bachelor's degree and relevant experience.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Qualifications

• 0-2 years of experience in contract electronics manufacturing or relevant fields.
• CEPM certification preferred.

Responsibilities

• Responsible for overall Customer Satisfaction Index (CSI) process.
• Manage customer communication and expectations.
• Lead CFT teams to meet project requirements.

Skills

Communication

Leadership

Problem Solving

Organization

Interpersonal Skills

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Job Details

Level: Experienced

Job Location: Westborough 0NK54 - Westborough, MA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $90,000 - $100,000 per year

Travel Percentage: None

Job Shift: 1st

Job Category: Business Development

Description

Summary: The Program Manager is the “voice of the customer” and leader of the Customer Focus Team. The PM is accountable for OnCore’s operational performance to the customer and the achievement of OnCore’s internal financial performance of the customer. The PM works directly with sales to explore and grow new business opportunities within the existing customer base.

Essential Duties and Responsibilities:

• Responsible for the overall Customer Satisfaction Index (CSI) process for the customer, aligning the criteria with the customer’s expectations.
• Identify, define, document, and manage customer expectations.
• Responsible for customer communication, acting as the key interface between the customer and the Customer Focus Team (CFT).
• Manage the sales order process related to customer change requirements.
• Maintain and drive the Action Item List.
• Represent CFT in management account reviews.
• Schedule and lead regular activities with CFT and the customer.
• Provide solutions to customer issues and anticipate needs proactively.
• Work closely with Operations to ensure timely implementation of production schedules.
• Limit customer risks and manage Terms and Conditions (T’s & C’s).
• Lead CFT teams to meet project requirements related to time, risks, costs, and quality.
• Collaborate effectively with CFT teams and manage relationships at the customer level.
• Support and adhere to all ISO standards related to OnCore’s Quality Management Systems, including quality, environment, health, safety, and security.
• Support corporate and site 5S objectives.
• Perform other duties as assigned.

Job Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills.
• Detail-oriented with proficient leadership and problem-solving skills.
• Motivated team player capable of working in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Strong organization, prioritization, and interpersonal skills.
• Ability to lead projects and complete them timely.
• Support a 24/7 global business operation as needed.
• Discretion, confidentiality, and professionalism in representing the company.
• Presentation skills and the ability to work independently or in teams.
• Understanding of continuous improvement tools.
• Willingness to travel up to 10%, including international travel.
• Participate in continuous improvement activities with proper documentation and follow-up presentations.

Qualifications

Experience/Education:

• Bachelor’s Degree or equivalent work experience; CEPM certification preferred.
• 0-2 years of experience in contract electronics manufacturing or relevant fields.
• APICS Certification is desirable.

Benefits include a comprehensive package covering medical, dental, vision, life/AD&D, disability insurance, flexible spending, EAP, paid time off, holidays, and a 401(k) plan with company match.

NEOTech is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Candidates must pass a background check and drug test, including screening for illegal drugs and marijuana.