Assistant Program Manager

Coghlin Companies; Westborough (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in contract manufacturing is seeking an Assistant Program Manager to ensure customer satisfaction and program success throughout the engagement life-cycle. The role involves collaboration with various teams, managing customer expectations, and meeting quality and financial goals. Candidates should possess a technical degree and relevant project management experience. Strong communication and organizational skills are essential for this dynamic position.

Qualifications

• 3+ years of Project or Program Management experience in electromechanical manufacturing.
• Strong communication skills and presentation abilities.
• Demonstrated ability to manage multiple programs.

Responsibilities

• Ensure customer satisfaction and manage overall customer program success.
• Collaborate with cross-functional teams on NPI launch.
• Meet specified business and customer satisfaction metrics.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Interpersonal skills

Problem solving

Education

Bachelor’s Degree in a technical discipline

Tools

MRP systems

Job description

The Assistant Program Manager (APM), together with the Program Manager (PM), is the primary point of contact for the customer. Together the APM and the PM lead a cross-functional team to ensure an exceptional customer experience is realized. They also work together to meet the company’s internal quality, compliance, and financial goals. The APM, in conjunction with PM, is accountable for the overall customer-program success throughout the full customer engagement life-cycle, from requirements definition, proposal offering, production launch, validation/qualification testing, final acceptance, and all aspects of ongoing production.

Duties and Responsibilities

Must meet specified business and customer satisfaction metrics. Metrics may include on-time delivery, quote-to-cost accuracy, gross margin, excess and obsolete material, inventory turns, RMA management, quality, CAPA management, forecast accuracy, ECO management and turnaround.

Be a compliance advocate and role model.

Support the company as the primary liaison between customer and company when necessary.

Support or lead customer programs successfully meeting financial goals and customer satisfaction goals.

Support or lead cross-functional customer meetings and QBRs.

Establish mutually-agreed upon expectations and renegotiations when required.

Assist with sales-order entry, confirmation, and maintenance.

Support or lead a cross-functional team in NPI launch and ongoing production work-order release processes.

Collaborate with Production, Manufacturing Engineering and Quality on meeting on-time delivery, quality, and continuous-improvements goals.

Ensure programs are meeting financial goals with respect to GM, BOM accuracy, aging sales orders and work orders, excess and obsolete materials, ECO management and turnaround time, and material liability agreements.

Ensure customer delight, 100% refer-ability, and strong performance on customer-satisfaction surveys.

Drive and contribute to expanding new projects/sales opportunities with existing customers.

May be responsible for some or all of planning duties, including release of jobs.

Qualifications

Bachelor’s Degree, preferably in a technical discipline. Applicable professional experience may be considered in lieu of certain educational requirements.

3+ years Project, Program Management or similar experience in an electromechanical contract manufacturing operation

Demonstrated ability to manage multiple customer programs.

Strong Microsoft Word, Excel, PowerPoint skills.

Experience with MRP systems.

Persuasive communication style. Able to develop and give presentations.

Independent thinker with the ability to make decisions with little guidance.

Knows when to escalate proactively..

Strong interpersonal and organizational skills.

Superior customer service attitude.

Sense of urgency.

Ability to prioritize and multitask.

Attention to detail.

Works at a faster-than-average pace.

Focused/Results driven/Accountable.

Strong follow-up/Approachability/Team player.

Ability to motivate others.

Solid problem-solver.

Columbia Tech is an Equal Opportunity Employer. Columbia Tech does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needed.