Assistant Program Manager- Manufacturing

Coghlin Companies, Inc.; Westborough (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

A leading company in electromechanical contract manufacturing is seeking an Assistant Program Manager to ensure customer satisfaction and program success. This role involves managing multiple programs, leading cross-functional teams, and working closely with customers to meet financial and quality goals. The ideal candidate will have a technical degree, project management experience, and excellent communication skills.

Qualifications

• 3+ years of Project or Program Management experience in electromechanical contract manufacturing.
• Ability to manage multiple customer programs.
• Strong technical skills and a customer-oriented mindset.

Responsibilities

• Lead cross-functional teams to ensure customer satisfaction and meet financial goals.
• Act as the primary liaison between the customer and the company.
• Ensure programs meet financial targets related to gross margin.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Persuasive communication

Independent decision-making

Interpersonal skills

Organizational skills

Customer service orientation

Problem-solving

Education

Bachelor’s Degree in a technical discipline

Job description

Job Summary

The Assistant Program Manager (APM), together with the Program Manager (PM), is the primary point of contact for the customer. They lead a cross-functional team to ensure an exceptional customer experience and work to meet the company's internal quality, compliance, and financial goals. The APM, in conjunction with the PM, is responsible for the overall success of the customer program throughout the full customer engagement lifecycle, including requirements definition, proposal offering, production launch, validation/qualification testing, final acceptance, and ongoing production. The APM may oversee multiple programs, which can include single or multiple projects depending on size and complexity.

Duties and Responsibilities

1. Meet specified business and customer satisfaction metrics such as on-time delivery, quote-to-cost accuracy, gross margin, inventory management, quality, CAPA, forecast accuracy, ECO management, and turnaround.
2. Act as a compliance advocate and role model.
3. Support the company as the primary liaison between the customer and the company when necessary.
4. Lead or support customer programs to meet financial and satisfaction goals.
5. Lead or support cross-functional customer meetings and Quarterly Business Reviews (QBRs).
6. Establish and renegotiate expectations with customers as needed.
7. Assist with sales order entry, confirmation, and maintenance.
8. Support or lead cross-functional teams during NPI launch and ongoing production work-order processes.
9. Collaborate with Production, Manufacturing Engineering, and Quality to meet delivery, quality, and improvement goals.
10. Ensure programs meet financial targets related to gross margin, BOM accuracy, aging sales orders, excess and obsolete materials, ECO management, and turnaround times.
11. Ensure customer satisfaction, 100% refer-ability, and positive survey performance.
12. Drive expansion of new projects and sales opportunities with existing customers.
13. May be responsible for planning duties, including job releases.

Qualifications

• Bachelor’s Degree, preferably in a technical discipline; applicable professional experience may substitute.
• 3+ years of Project or Program Management experience in electromechanical contract manufacturing.
• Proven ability to manage multiple customer programs.
• Strong skills in Microsoft Word, Excel, PowerPoint, and experience with MRP systems.
• Persuasive communication skills, capable of developing and delivering presentations.
• Independent decision-making ability with proactive escalation when necessary.
• Excellent interpersonal and organizational skills.
• Customer service-oriented with a sense of urgency.
• Ability to prioritize, multitask, and pay attention to detail.
• Work at a fast pace, focused, results-driven, and accountable.
• Motivational, approachable team player and solid problem solver.

Working Environment & Physical Requirements

Primarily office-based, with occasional duties outside the typical setting and occasional travel. Must communicate effectively face-to-face and via phone, interacting with people and technology while standing or sitting.

Columbia Tech is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.