Associate Program Administrator of Community Based Doulas

The-Children's-Home-Society-of-New-Jerse; Trenton (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

FSA

Life/LTD

PTO

403(b)

Job summary

The Children's Home Society of New Jersey is seeking an Associate Program Administrator of Community Based Doulas to oversee the coordination, training, and evaluation of doula services in prenatal, birth, and postnatal periods.

You will supervise a portion of the doula team, manage referrals, monitor caseloads, and ensure policy compliance while partnering with healthcare providers to improve maternal and infant health outcomes.

Qualifications

• Maternal-child health experience
• 3–5 years as a certified doula, midwife, labor and delivery nurse, or related experience
• 3–5 years of education, case management, home visiting or supportive services for women and families
• Familiarity with hospital settings
• Excellent verbal and written communication skills
• Strong organizational skills and ability to use a database for record keeping, supervision and reporting
• Experience with program planning and management
• Computer skills including Microsoft Office Suite
• Experience working with a diverse workforce and clientele
• Ability to provide direct service to returning clients

Responsibilities

• Manage day-to-day operations of labor, birth, and prenatal/postnatal doula services
• Maintain program policies, procedures, and service standards
• Provide ongoing support and supervision to part of the full-time doula team
• Review HR and Finance paperwork for doulas on staff
• Receive referrals and match clients with appropriate doulas
• Consult with doulas on non-medical questions related to clients
• Monitor program capacity, caseloads, and timelines
• Provide phone support and 24/7 on-call assistance for non-medical questions
• Meet weekly with doulas to review caseloads and births
• Maintain a calendar of visits and births with demographic data
• Serve as backup doula when needed
• Recruit and onboard community-based doulas
• Daily check-ins with doulas for safety and support
• Coordinate training, education, and supervision structures
• Facilitate team meetings and case reviews
• Promote trauma-informed and culturally responsive environment
• Maintain documentation and collect data for reports
• Support funders and leadership with data and reporting
• Develop and maintain partnerships with healthcare providers and community organizations
• Increase program awareness through outreach and engagement
• Facilitate referrals and coordination with partner agencies
• Support grant compliance, reporting, and audits
• Assist with budgeting and resource allocation

Skills

Maternal-child health

Verbal and written communication

Organizational skills

Program planning and management

Database/customer records

Diversity and inclusion

Direct client service

Tools

Microsoft Office Suite

Database systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Associate Program Administrator of Community Based Doulas

Full Time MAIN OFFICE, Trenton, NJ, US

3 days ago Requisition ID: 1089

Salary Range: $60,000.00 To $65,000.00 Annually

Position Summary

The Associate Program Administrator supports the Program Administrator in overseeing the coordination, implementation, training, and evaluation of community-based doula services supporting individuals during prenatal, birth, and postnatal periods. This role ensures program effectiveness, compliance, and culturally responsive care delivery while supporting doulas and strengthening community partnerships to improve maternal and infant health outcomes.

Salary: $60,000 - $65,000 per year

CHSofNJ Benefits: Medical, Dental, FSA, Life/LTD, PTO, 403(b)

Education & Experience

• Maternal-child health experience
• 3 to 5 years of experience as a certified doula, midwife, labor and delivery nurse or other related experience supporting pregnant and post-partum women
• 3 to 5 years of experience providing education, case management, home visiting and/or supportive services for women and families
• Familiarity with hospital settings, either through work or volunteer service
• Excellent verbal and written communications skills required
• Strong organizational skills and ability to use a database for record keeping, supervision and reporting
• Experience with program planning and management
• Computer skills are required and knowledge of Microsoft Office Suite
• Experience working with a diverse workforce and diverse clientele
• Ability to provide direct service to returning clients as time permits.

Key Responsibilities

Program Coordination & Operations

• Manage day-to-day operations of labor and birth and prenatal and postnatal doula services
• Maintain program policies, procedures, and service standards
• Provides ongoing support and supervision to an assigned portion of the full-time doula team and contracted doulas statewide, as designated by the Program Administrator.
• Review and approve all end of the month HR and Finance paperwork (PARs, Travel, Time Cards, Invoices, POs, Check Requests, etc.) for each doula on staff.
• Receives referrals for doula services; maintains a list of all referrals and matches pregnant women with doulas based on client's needs and doula's skill set.
• Consults with doulas on non-medical questions related to their clients
• Monitor program capacity, caseloads, and service delivery timelines
• Provides phone support. Available on call (24/7) by cell phone for non-medical questions related to pregnancy, medical appointments, and births. Processes the birth experience.
• Meets with doulas weekly to review caseloads, upcoming births, concerns about the prenatal caseload, and discuss all births and postpartum visits.
• Maintains a calendar of visits and births as well as a master spreadsheet with all required demographic data and birth outcomes.

Staff & Doula Support

• Serve as a backup doula, as assigned, providing compassionate labor, birth, and postpartum support to clients when the primary doula is unavailable, while ensuring continuity of care and maintaining a calm, supportive environment.
• Support with the recruitment, and onboarding of the community-based doulas
• Daily check-in with doulas to ensure their safety and emotional support to the doulas
• Coordinate training, continuing education, and supervision structures and clinical reviews
• Support with the facilitation of team meetings and case reviews
• Promote a trauma-informed and culturally responsive work environment

Data Management & Reporting

• Maintain accurate, timely, and complete documentation
• Collect, maintain, and analyze data, including birth outcomes
• Support with reports for funders, stakeholders, and organizational leadership

Community Engagement & Partnerships

• Develop and maintain strong relationships with healthcare providers, clinics, and community-based organizations
• Increase program awareness through targeted outreach, education, and community engagement
• Facilitate referrals and support coordination with partner agencies

Compliance & Funding

• Support program compliance with grant requirements and applicable local and state regulations.
• Assist with grant reporting, renewal processes, and audit preparation.
• Support budgeting and resource allocation efforts in collaboration with leadership

The Children's Home Society is an Equal Opportunity/Affirmative Action Employer M/F/D/V. We celebrate diversity and are committed to creating an inclusive environment for all employees.