Associate Product Manager

tintai; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work aligned to U.S. time

Travel every six to eight weeks

Flexible working hours

Equity

Healthcare coverage

401(k)

Job summary

tintai is seeking an entry-level product operations role to support a complex product program across engineering, operations, data, and external partners. You will investigate issues, document decisions, and ensure quality through QA and validation with engineers and operators.

The position emphasizes careful investigation, accurate documentation, and follow-through rather than prior product-management experience, offering fully remote work aligned to U.S. time zones.

Qualifications

• Experience in environments with meaningful standards or responsibility (support, QA, operations, analytics, internships).
• Curiosity and persistence when investigating unfamiliar systems.
• Strong attention to detail and disciplined loop closure.
• Clear written and verbal communication for diverse audiences.
• Ability to manage multiple threads and coordinate with engineers and operations colleagues.

Responsibilities

• Monitor product data for volume changes, gaps, anomalies, and emerging issues.
• Maintain accurate documentation and changelogs by reconciling written records with decisions and shipped behavior.
• Receive bug reports and interface feedback from operations, reproduce problems, and turn findings into actionable engineering work.
• Test completed work against acceptance criteria and identify gaps between intended and implemented behavior.
• Keep tickets, statuses, project records, and work queues current; surface blocked or aging work early.
• Investigate logs, dashboards, and observability data to provide engineers with useful evidence about incidents.

Skills

Attention to detail

Documentation

Issue coordination

Written communication

Cross-functional collaboration

Tools

Datadog

Jira

Linear

Job description

Role overview

Support the day-to-day operation and improvement of a complex product program involving engineering, operations, data, and external partners. This entry-level product role emphasizes careful investigation, accurate documentation, quality assurance, issue coordination, and follow-through rather than prior product-management experience or a specific technical background.

Responsibilities

• Monitor product data for volume changes, gaps, anomalies, and emerging issues.
• Maintain accurate documentation and changelogs by reconciling written records with decisions and shipped behavior.
• Receive bug reports and interface feedback from operations, reproduce problems, and turn findings into actionable engineering work.
• Test completed work against acceptance criteria and identify gaps between intended and implemented behavior.
• Keep tickets, statuses, project records, and work queues current; surface blocked or aging work early.
• Investigate logs, dashboards, and observability data to provide engineers with useful evidence about incidents.

Requirements

• Evidence of working in an environment with meaningful standards or responsibility, such as support, QA, operations, coordination, analytics, an internship, or an early-career role.
• Curiosity and persistence when investigating unfamiliar systems or discrepancies.
• Strong attention to detail and a disciplined approach to closing loops.
• Clear written and verbal communication, especially when translating issues for different audiences.
• Ability to organize multiple threads, ask precise questions, and work effectively with engineers and operations colleagues.

Nice to have

• Experience with an observability tool such as Datadog.
• Formal or informal QA and testing experience.
• Ownership experience with issue trackers such as Linear, Jira, or similar tools.
• Exposure to insurance, fintech, marketplaces, regulated products, or recurring external data feeds.

Benefits and work setup

• Fully remote work, with availability aligned to U.S. time zones.
• Travel for collaborative work opportunities, potentially every six to eight weeks.
• Flexible working hours, home-office or coworking support, and flexible time off.
• Competitive compensation with equity, healthcare coverage, FSA and 401(k) options.
• Company retreats held twice yearly.